Resolv Global
Resolv Global
Resolv Global bizneslarga mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis operatsiyalarini keng ko‘lamda amalga oshirishga yordam beruvchi BPO va xodimlar bilan ta’minlash kompaniyasidir. Uning ko‘p tilli jamoalari oltita xizmat ko‘rsatish markazi va masofaviy ish joylarida faoliyat yuritib, 18 dan ortiq tilni qo‘llab-quvvatlaydi hamda gibrid, uydan ishlash va 24/7 xizmat modellarini taqdim etadi. Kompaniya ishchi kuchi sohasidagi tajribasini texnologiya bilan birlashtirib, Fortune 500 tashkilotlarini ham o‘z ichiga olgan korporativ mijozlarga xalqaro bozorlardagi mijozlarga xizmat ko‘rsatishda yordam beradi.

Bilingual Collections Specialist (Mexico or Colombia, Remote)

Remote bilingual collections role handling payment negotiations and delinquent accounts for customers in Mexico and Colombia. Manage compliant inbound and outbound calls in English and Spanish.

Tavsif

  • Manage inbound and outbound collections calls with professionalism and efficiency
  • Arrange payment solutions and address delinquent accounts
  • Conduct regular follow-ups with customers
  • Record account interactions and updates accurately
  • Follow FDCPA requirements and applicable collections regulations
  • Achieve individual and team performance objectives
  • Remain composed and professional in difficult customer conversations

Talablar

  • Prior BPO collections experience is required
  • Experience in third-party collections is preferred
  • Solid knowledge of FDCPA requirements and collections compliance standards
  • Strong spoken and written English communication skills
  • Fluent Spanish communication skills
  • Effective negotiation and objection-handling skills
  • Results-focused approach with the ability to achieve performance targets
  • Previous remote or work-from-home experience is preferred
  • Permanent residence in Mexico or Colombia is required
  • Must satisfy all stated technical requirements
  • Windows 11 PC required; Mac computers are not supported
  • At least 16 GB of RAM
  • Intel i5 processor or better
  • Two monitors
  • Webcam
  • Headset with microphone
  • Fibre internet using a wired connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Submit all resumes in English
  • Complete every stage of the hiring process

Imtiyozlar

  • Opportunities to earn performance-based commissions
  • Commission plan with no stated earnings cap
  • Opportunities for professional growth and advancement
  • Collaborative culture focused on performance
  • Continuing training and coaching
  • Remote work available from Mexico or Colombia

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