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Maximus
Maximus
ConsultingGovernmentHealthcare
Maximus helps government agencies deliver and modernize essential public programs across healthcare, human services, defense, national security, and civilian services. Its work spans AI and analytics, cloud and cybersecurity, digital platforms, contact centers, eligibility and enrollment systems, clinical services, Medicaid enterprise solutions, consulting, and program operations. With teams supporting federal, state, and local clients, Maximus combines technology with hands-on delivery to improve how people access public services and how agencies achieve their goals.
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Bilingual Cantonese Customer Service Representative - New York Remote

Provide remote Cantonese customer service for Maximus’s New York healthcare enrollment program. Support applications, eligibility decisions, plan enrollment, and multilingual caller assistance.

USUnited StatesNYNew York
$21 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredChinese RequiredCustomer Support

Description

  • Handle incoming calls from consumers, prospective enrollees, and individuals assisting enrollees.
  • Manage inbound and outbound contacts accurately and professionally.
  • Record and maintain inquiry details in the required systems.
  • Process healthcare coverage applications by phone.
  • Compile tax household and household income information.
  • Determine eligibility and explain Marketplace determinations.
  • Enroll consumers in available health plans.
  • Process life events, demographic changes, disenrollment requests, and special enrollment periods.
  • Send requested materials by mail, email, or download.
  • Arrange translation support for callers who do not speak English.
  • Refer calls and issues to designated staff when escalation is required.
  • Participate in meetings and training while keeping program and system knowledge current.
  • Handle information in accordance with confidentiality and privacy requirements.
  • Achieve Quality Assurance standards and other key performance measures.
  • Follow established workplace safety procedures.
  • Complete additional responsibilities assigned by management.

Requirements

  • High school diploma or GED is required.
  • At least six months of relevant professional experience is required, or an equivalent combination of education and experience.
  • Proficiency in English and Mandarin, Cantonese, or Russian is required, or proficiency in both Spanish and Haitian Creole.
  • Fluent Cantonese and English speaking, reading, and translation skills are required.
  • Must live within 100 miles of New York, NY.
  • Must currently and permanently reside in the continental United States.
  • Internet service must provide speeds of at least 20 Mbps.
  • Must have Wi-Fi or a Category 5 or 6 Ethernet connection to the home router.
  • Strong data-entry and telephone skills are required.
  • Excellent organizational, interpersonal, written, and verbal communication skills are required.
  • Must be comfortable working in a fast-paced environment.
  • Must be able to manage multiple complex tasks at the same time.
  • Must be able to work both independently and as part of a team.
  • Prior experience with computers, telephone systems, and headsets is preferred.
  • Previous customer service experience is preferred.
  • Must be able to remain stationary for extended periods.
  • Must occasionally lift, carry, or move items weighing up to 25 pounds.

Benefits

  • Performance-based annual bonus opportunities.
  • Medical, dental, vision, prescription, and partially funded HSA plans.
  • Life insurance coverage.
  • Discounts on auto, home, renter’s, and pet insurance.
  • 401(k) retirement savings plan with company matching.
  • Paid time off, holidays, and sick leave.
  • Short- and long-term disability coverage.
  • Employee Assistance Program supporting physical, emotional, and financial well-being.
  • Employee recognition platform.
  • Tuition reimbursement.
  • Employee perks and discount programs.
  • Maximus wellness program and related resources.
  • Paid, comprehensive training.
  • Professional development through training programs, workshops, and conferences.

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