Aspire Software
Aspire Software
1,001 – 5,000 Employees
ConstructionHospitalityLogistics
Aspire Software acquires and supports software businesses serving sectors such as hospitality, logistics, and construction. As part of the Valsef Group, it combines capital, operational expertise, and shared best practices with a decentralized approach that allows individual companies and teams to preserve their strengths while improving and expanding their operations. Its focus is on building durable technology partnerships, strengthening the businesses it owns, and creating long-term opportunities for the people and customers connected to them.

AI Automation Engineer - Hybrid in Beirut

Lead automation initiatives for Aspire Software by streamlining onboarding, provisioning, support operations, and internal workflows. Build integrations, scripts, repeatable processes, and LLM-powered solutions that reduce manual work and improve operational performance.

Description

  • Define Operations' automation and AI roadmap, prioritizing initiatives with the Director and two other Leads based on impact.
  • Analyze workflows end to end and determine where automation or AI can deliver value.
  • Develop automations with HubSpot, Zendesk, and internal-tool APIs, PowerShell or Python scripts, scheduled jobs, and native workflow features.
  • Create scripted, templated, and repeatable installation and provisioning processes.
  • Improve the existing AI Tier 1 support layer by increasing resolution and deflection, refining routing, and expanding coverage for the new web PMS.
  • Use LLM tools such as Claude for ticket triage and classification, data cleanup, drafting, and agent-like task automation.
  • Manage data and reporting that demonstrate time savings, shorter cycle times, and reduced errors.
  • Use dry runs, staging, idempotent designs, documentation, and clear IT handoffs to deliver production-ready automation safely.
  • Create reusable implementation patterns and lightweight governance for dependable, maintainable automations.
  • Deliver largely self-service onboarding and installations, stronger AI support resolution and routing, dependable integrations, and measurable reductions in manual Operations work.

Requirements

  • A self-directed builder who can own the roadmap, establish standards, and execute the work directly.
  • Comfort operating as the primary driver of the automation function.
  • Working knowledge of REST APIs, including authentication, JSON, pagination, and rate limits.
  • Scripting experience with PowerShell, Python, or both.
  • Hands-on experience with CRM or ticketing platforms such as HubSpot or Zendesk and their automation capabilities.
  • Experience creating or optimizing AI and LLM workflows for use cases such as support automation, classification, or agents.
  • Ability to map processes and recognize suitable opportunities for automation within manual workflows.
  • Strong data-handling skills with CSV or Excel, including matching and merging; SQL is a plus.
  • Careful, test-first approach to implementation.
  • Experience with iPaaS or data-synchronization tools such as HubSpot Data Sync, Zapier, or Make is a plus.
  • Experience with scripted provisioning or deployment is a plus.
  • Git experience and a background in SaaS, hospitality technology, or support operations are a plus.

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