Verizon
Verizon
Verizon एक दूरसंचार कंपनी है जो उपभोक्ताओं, व्यवसायों और सरकारी संगठनों को वायरलेस कनेक्टिविटी, ब्रॉडबैंड, फाइबर-ऑप्टिक नेटवर्क और संबंधित डिजिटल सेवाएँ प्रदान करती है। इसके संचालन में मोबाइल और फिक्स्ड-लाइन बुनियादी ढाँचा, रिटेल और ऑनलाइन चैनल तथा एंटरप्राइज़ संचार शामिल हैं, जिससे नेटवर्क प्रौद्योगिकी, ग्राहक सेवाओं, व्यावसायिक समाधानों और बड़े पैमाने पर कनेक्टिविटी को सहयोग देने वाले अन्य कार्यों में पेशेवरों के लिए अवसर बनते हैं।

VoIP Technical Support Engineer - Hybrid, Cary

Support Verizon voice services by diagnosing VoIP products, IP networks, signaling protocols, and complex connectivity or call-quality problems. Use packet analysis and call-flow investigation to identify issues and guide customer resolutions.

विवरण

  • Diagnose and resolve complex customer voice-product issues across CPE, LAN, WAN, and PSTN environments
  • Investigate quality, call-completion, routing, interoperability, and connectivity problems across local, long-distance, and IP networks
  • Troubleshoot issues across multiple layers of the OSI model
  • Work directly with customers to investigate problems and provide technical assistance
  • Coordinate with network and application engineering teams
  • Apply knowledge of network topologies and operational workflows
  • Analyze SS7 signaling along with SIP/RTP messages and call flows
  • Configure and troubleshoot Adtran and Cisco routers using built-in functions and diagnostic commands
  • Examine call records with a range of analysis tools
  • Stay informed about technology changes while strengthening technical expertise

आवश्यकताएँ

  • An associate degree or at least four years of relevant work experience
  • At least three years of experience as a voice and VoIP support engineer
  • At least three years of experience resolving complex voice and VoIP problems
  • Experience using network analysis standards and tools, including Wireshark and SIP ladder diagrams
  • Experience assisting customers by phone, understanding reported issues, and communicating resolution updates
  • A bachelor's degree is preferred
  • A voice or network certification such as CCNA, SSCA, SSVP, or CCNP Collaboration is preferred
  • Experience analyzing Call Detail Records and voice-quality measures such as MOS, jitter, packet loss, and latency
  • Proficiency with network packet-capture analysis tools such as Wireshark or Netscout
  • Ability to explain technical network concepts clearly to nontechnical clients and business stakeholders
  • Ability to work with internal and external stakeholders to resolve complex incidents and outages
  • Ability to independently prioritize work and manage multiple tasks
  • Strong communication skills and the ability to work effectively with varied stakeholders

लाभ

  • Medical, dental, and vision coverage
  • Short- and long-term disability coverage
  • Basic and supplemental life insurance
  • Accidental death and dismemberment insurance
  • Identity theft protection
  • Pet insurance
  • Group home and auto insurance
  • 401(k) plan with company matching
  • Up to eight company-paid holidays annually
  • Up to six personal days annually
  • Paid parental leave
  • Adoption assistance
  • Tuition assistance
  • Additional incentive programs
  • Potential premium compensation, including overtime, shift differentials, holiday pay, and allowances
  • Up to 15 vacation days annually for new employees, with additional days earned through tenure
  • Hybrid work arrangement that includes work-from-home days

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