Tabby
Tabby
201 – 500 कर्मचारी
ई-कॉमर्सफिनटेक
Tabby एक फिनटेक और ई-कॉमर्स कंपनी है जो अधिक लचीली खरीदारी के लिए भुगतान समाधान विकसित करती है। इसकी सेवा ग्राहकों को पात्र खरीदारी को बिना ब्याज वाली चार मासिक किस्तों में बाँटने की सुविधा देती है और इसमें फैशन, सौंदर्य तथा इलेक्ट्रॉनिक्स जैसी श्रेणियों में उत्पादों, ब्रांडों और सौदों की खोज के लिए एक ऐप शामिल है। Tabby ऐसे वाणिज्यिक उपकरण भी प्रदान करती है जिन्हें व्यवसायों की कीमत संबंधी बाधाओं को कम करने और बिक्री बढ़ाने में मदद करने के लिए डिज़ाइन किया गया है, जबकि Tabby Care खरीदारी से जुड़ी समस्याएँ आने पर रिटर्न और भुगतान रोकने की सुविधा का समर्थन करती है। यह सेवा व्यापक व्यापारी स्वीकृति के लिए Visa के साथ एकीकृत होती है।

Service Desk Engineer (Remote, Serbia) - Tabby

Join Tabby’s fintech operations team in Serbia to support incidents, investigate issues with SQL and observability tools, improve service processes, and develop AI-powered operational automation.

विवरण

  • Triage alerts and incidents, assess their impact, and route escalations to the appropriate teams.
  • Coordinate incident resolution while keeping stakeholders updated.
  • Participate in the on-call rotation, including occasional out-of-hours alerts.
  • Support post-mortems and track resulting action items through completion.
  • Respond to requests from support teams and internal colleagues.
  • Use logs, metrics, and SQL to investigate technical issues, identify bugs, and prepare actionable development tasks.
  • Maintain runbooks and documentation for L1 and L2 support teams.
  • Improve support workflows and incident management practices.
  • Automate repetitive work and help develop internal tools, including BackOffice and alerting systems.
  • Evaluate and deploy AI and LLM-based solutions for request handling, incident triage, and documentation.

आवश्यकताएँ

  • Professional experience in service desk, production support, or a comparable operations role.
  • Practical incident management experience or a strong interest in developing this capability.
  • A structured approach and clear communication during service disruptions.
  • Strong ownership, initiative, and ability to work independently.
  • Experience with monitoring and logging platforms such as Datadog, Grafana, or Kibana.
  • Ability to write basic SQL queries.
  • Experience using Jira.
  • English proficiency suitable for written communication and technical documentation at B2 level or above.
  • Experience applying AI or LLM tools to support or operations, such as chatbots, AI agents, workflow automation, or prompt engineering, is desirable.
  • Google Cloud experience is desirable.
  • Google Apps Script experience is desirable.
  • Scripting experience with Bash, Python, or Go is desirable.
  • Knowledge of ITIL processes is desirable.
  • Jira administration experience is desirable.

लाभ

  • Full-time B2B engagement.
  • Fully remote work from anywhere in Europe.
  • Up to 20% tax allowance.
  • 22 paid leave days per year.
  • Additional pay for on-call responsibilities.
  • ESOP stock options at a fast-growing pre-IPO company.
  • Flexible benefits for wellness, travel, or learning.
  • Meaningful ownership and rapid development in incident and operations management.
  • Opportunity to experiment with AI and modern tools that influence operational practices.
  • Collaboration with an international, high-performing engineering team at a global fintech company.

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