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Tabby
Tabby
201 – 500 Employees
eCommerceFintech
Tabby is a fintech and eCommerce company that develops payment solutions for more flexible shopping. Its service lets customers divide eligible purchases into four interest-free monthly payments and includes an app for discovering products, brands, and deals across categories such as fashion, beauty, and electronics. Tabby also provides commerce tools designed to help businesses reduce price barriers and increase sales, while Tabby Care supports returns and payment holds when purchase issues arise. The service integrates with Visa to support broad merchant acceptance.
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Service Desk Engineer (Remote, Serbia) - Tabby

Join Tabby’s fintech operations team in Serbia to support incidents, investigate issues with SQL and observability tools, improve service processes, and develop AI-powered operational automation.

RSSerbiaRemoteFull-timeMiddleSeniorEnglish RequiredEngineer
CloudGoGrafanaPythonSQL

Description

  • Triage alerts and incidents, assess their impact, and route escalations to the appropriate teams.
  • Coordinate incident resolution while keeping stakeholders updated.
  • Participate in the on-call rotation, including occasional out-of-hours alerts.
  • Support post-mortems and track resulting action items through completion.
  • Respond to requests from support teams and internal colleagues.
  • Use logs, metrics, and SQL to investigate technical issues, identify bugs, and prepare actionable development tasks.
  • Maintain runbooks and documentation for L1 and L2 support teams.
  • Improve support workflows and incident management practices.
  • Automate repetitive work and help develop internal tools, including BackOffice and alerting systems.
  • Evaluate and deploy AI and LLM-based solutions for request handling, incident triage, and documentation.

Requirements

  • Professional experience in service desk, production support, or a comparable operations role.
  • Practical incident management experience or a strong interest in developing this capability.
  • A structured approach and clear communication during service disruptions.
  • Strong ownership, initiative, and ability to work independently.
  • Experience with monitoring and logging platforms such as Datadog, Grafana, or Kibana.
  • Ability to write basic SQL queries.
  • Experience using Jira.
  • English proficiency suitable for written communication and technical documentation at B2 level or above.
  • Experience applying AI or LLM tools to support or operations, such as chatbots, AI agents, workflow automation, or prompt engineering, is desirable.
  • Google Cloud experience is desirable.
  • Google Apps Script experience is desirable.
  • Scripting experience with Bash, Python, or Go is desirable.
  • Knowledge of ITIL processes is desirable.
  • Jira administration experience is desirable.

Benefits

  • Full-time B2B engagement.
  • Fully remote work from anywhere in Europe.
  • Up to 20% tax allowance.
  • 22 paid leave days per year.
  • Additional pay for on-call responsibilities.
  • ESOP stock options at a fast-growing pre-IPO company.
  • Flexible benefits for wellness, travel, or learning.
  • Meaningful ownership and rapid development in incident and operations management.
  • Opportunity to experiment with AI and modern tools that influence operational practices.
  • Collaboration with an international, high-performing engineering team at a global fintech company.

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