A
Academia the Technology Group
51 – 200 कर्मचारी
B2Bशिक्षा
Academia the Technology Group is a UK-based IT reseller and managed services provider serving education institutions, public sector organisations, charities and businesses. Its offering spans hardware and infrastructure, Apple solutions, software, cloud services, cybersecurity, device management and IT lifecycle support, alongside creative and media workflow solutions. Academia also operates an online store and holds vendor accreditations across Apple, Jamf, Microsoft Intune and Sophos. Its work focuses on tailoring and sustaining technology environments for teaching, learning and business productivity.

Senior Customer Success Manager

Lead strategic IT service relationships for Academia’s managed services clients, using health reviews and roadmaps to align technology with business priorities. Drive retention, account growth, and measurable improvements in technology outcomes.

विवरण

  • Manage a focused portfolio of customers as their strategic contact for IT services, technology strategy, and improvement.
  • Prepare, lead, and document quarterly business reviews using IT health scorecards, service insights, and roadmap recommendations.
  • Help customers apply IT Health Scorecard and Roadmap & Strategy frameworks.
  • Align technology decisions with customers’ organisational goals, challenges, and ambitions.
  • Spot risks, service trends, lifecycle requirements, and opportunities to improve service.
  • Identify opportunities to expand, optimise, and improve efficiency.
  • Turn customer needs and service data into value-focused recommendations for services, projects, and ongoing improvement.
  • Support renewals and retention by showing value and agreeing future priorities.
  • Represent customer needs internally across Service Desk, Projects, Security, Pre-Sales, and commercial teams.
  • Help charities, education providers, public sector organisations, and businesses make better use of technology.

आवश्यकताएँ

  • Experience working in a managed service provider (MSP), with a solid grasp of IT service delivery, SLAs, and escalation processes.
  • Experience in customer success, service account management, or a virtual IT director or CTO role in technology services.
  • Strong knowledge of IT service management, including incident, problem, and change processes and service performance reporting.
  • Experience leading quarterly business reviews and structured client service reviews.
  • Ability to interpret and present IT health, risk, and performance data to non-technical audiences.
  • Experience developing IT roadmaps, lifecycle plans, and technology improvement plans.
  • Strong working knowledge of Microsoft 365 and cloud services.
  • Strong working knowledge of end-user devices and identity management.
  • Strong working knowledge of networking and connectivity.
  • Strong working knowledge of cybersecurity fundamentals, including backup, patching, MFA, and endpoint protection.
  • Experience working with Service Desk, Projects, Security, and Pre-Sales teams to improve customer outcomes.
  • Strong relationship-building skills and the ability to earn trust with operational and senior stakeholders.
  • Highly organised, with disciplined documentation and data management across CRM, customer records, and QBR outputs.

लाभ

  • Contribution towards gym membership
  • Health Cash Plan
  • Additional annual leave based on length of service
  • A complimentary day off for your birthday
  • Length-of-service bonus
  • Free will-writing service

संबंधित नौकरियाँ

RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

खोलें
Mars

Mars Customer Manager, Wegmans Account, Illinois Remote

Mars

Lead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.

खोलें
Outforce

Credit Control and Collections Analyst

Outforce

Manage receivables, collections, and cash flow reporting for an FMCG business. Use SAP, Vend, and Excel to assess customer accounts and credit risk.

खोलें
SPERTON - Where Great People Meet

Sales Executive, Elevators and Car Parking Systems

SPERTON - Where Great People Meet
51 – 200 कर्मचारी

Drive elevator and car parking system sales across Mumbai’s Western Region. Build client and dealer relationships, and manage deals from initial enquiry through project execution.

खोलें
Salonkee

Sales Representative, Salon Software — Göttingen

Salonkee

Grow Salonkee’s salon software business across Göttingen through local prospecting, product demonstrations, and end-to-end sales. Build relationships with salon owners and guide them from first contact through to closing.

खोलें
Salonkee

Hybrid Sales Representative, Lindau

Salonkee

Grow Salonkee’s salon software business across Lindau and Friedrichshafen through outreach, product demonstrations, and end-to-end sales. Build relationships with local salon owners and manage each opportunity through to closing.

खोलें
Salonkee

Sales Representative in Göttingen (Hybrid)

Salonkee

Grow Salonkee’s salon software business in Göttingen by building local salon relationships. The role spans cold outreach, product demonstrations, and managing sales from first contact through closing.

खोलें
Salonkee

Sales Representative, New Markets

Salonkee

Grow Salonkee’s salon software business in Braunschweig by building relationships with local salon owners. Manage outbound prospecting, product demonstrations, and sales from first contact through closing.

खोलें
Salonkee

Sales Representative, Career Changer – Salonkee, Lindau

Salonkee

Help Salonkee expand its salon management software business across the Lindau and Friedrichshafen region. Find and meet salon owners, demonstrate the product, and manage sales from first contact to close.

खोलें
Salonkee

Salonkee Sales Representative – Wolfsburg

Salonkee

Grow Salonkee’s salon software business across the Wolfsburg region by building relationships with local salons. Demonstrate the product and guide prospects through the sales process.

खोलें