A
Academia the Technology Group
51 – 200 Angajați
B2BEducație
Academia the Technology Group este un revânzător de produse IT și furnizor de servicii gestionate cu sediul în Regatul Unit, care deservește instituții de învățământ, organizații din sectorul public, organizații caritabile și companii. Oferta sa cuprinde hardware și infrastructură, soluții Apple, software, servicii cloud, securitate cibernetică, gestionarea dispozitivelor și asistență pe întregul ciclu de viață IT, precum și soluții pentru fluxuri de lucru creative și media. Academia operează și un magazin online și deține acreditări de la furnizori precum Apple, Jamf, Microsoft Intune și Sophos. Activitatea sa se concentrează pe adaptarea și menținerea mediilor tehnologice pentru predare, învățare și productivitatea companiilor.

Senior Customer Success Manager

Lead strategic IT service relationships for Academia’s managed services clients, using health reviews and roadmaps to align technology with business priorities. Drive retention, account growth, and measurable improvements in technology outcomes.

Descriere

  • Manage a focused portfolio of customers as their strategic contact for IT services, technology strategy, and improvement.
  • Prepare, lead, and document quarterly business reviews using IT health scorecards, service insights, and roadmap recommendations.
  • Help customers apply IT Health Scorecard and Roadmap & Strategy frameworks.
  • Align technology decisions with customers’ organisational goals, challenges, and ambitions.
  • Spot risks, service trends, lifecycle requirements, and opportunities to improve service.
  • Identify opportunities to expand, optimise, and improve efficiency.
  • Turn customer needs and service data into value-focused recommendations for services, projects, and ongoing improvement.
  • Support renewals and retention by showing value and agreeing future priorities.
  • Represent customer needs internally across Service Desk, Projects, Security, Pre-Sales, and commercial teams.
  • Help charities, education providers, public sector organisations, and businesses make better use of technology.

Cerințe

  • Experience working in a managed service provider (MSP), with a solid grasp of IT service delivery, SLAs, and escalation processes.
  • Experience in customer success, service account management, or a virtual IT director or CTO role in technology services.
  • Strong knowledge of IT service management, including incident, problem, and change processes and service performance reporting.
  • Experience leading quarterly business reviews and structured client service reviews.
  • Ability to interpret and present IT health, risk, and performance data to non-technical audiences.
  • Experience developing IT roadmaps, lifecycle plans, and technology improvement plans.
  • Strong working knowledge of Microsoft 365 and cloud services.
  • Strong working knowledge of end-user devices and identity management.
  • Strong working knowledge of networking and connectivity.
  • Strong working knowledge of cybersecurity fundamentals, including backup, patching, MFA, and endpoint protection.
  • Experience working with Service Desk, Projects, Security, and Pre-Sales teams to improve customer outcomes.
  • Strong relationship-building skills and the ability to earn trust with operational and senior stakeholders.
  • Highly organised, with disciplined documentation and data management across CRM, customer records, and QBR outputs.

Beneficii

  • Contribution towards gym membership
  • Health Cash Plan
  • Additional annual leave based on length of service
  • A complimentary day off for your birthday
  • Length-of-service bonus
  • Free will-writing service

Locuri de muncă similare

Acosta

Vice President of Client Business Development

Acosta

Lead client growth and sales for Acosta’s brand business, with responsibility for CPG relationships and client success. Develop integrated shopper, experiential, digital, and in-store solutions while expanding strategic partnerships.

Deschide
CSC

Senior Director of Business Development, Corporate Legal and Financial Services

CSC

Lead commercial growth across CSC’s corporate legal, funds, fiduciary, and financial services in the Americas. Drive complex client engagements, tailored solutions, and strategic partnerships.

Deschide
Signode

Field Service Maintenance Technician — Signode, France

Signode

Install, repair and commission Signode packaging machinery, while training customers and managing spare parts. The role is based mainly in Île-de-France and northern France, with travel across France and 3–4 nights away from home each week.

Deschide
Bristol Myers Squibb

Senior Corporate Counsel, Biopharma Business Development Transactions

Bristol Myers Squibb

Lead complex biopharmaceutical licensing, collaboration, M&A, and equity deals at Bristol Myers Squibb. Advise business development leaders on diligence, regulatory clearance, negotiation, and closing.

Deschide
Computacenter

Senior Data Center Field Engineering SME

Computacenter

Serve as Computacenter’s data center delivery specialist, setting standards for rack integration, quality, and scalable field execution for enterprise infrastructure clients. Support complex customer pursuits, deployments, delivery partners, and technical escalations.

Deschide