JAGGAER
JAGGAER
JAGGAER एआई-सक्षम सोर्स-टू-पे सॉफ़्टवेयर उपलब्ध कराता है, जो संगठनों को सोर्सिंग और आपूर्तिकर्ता सहयोग से लेकर खर्च विश्लेषण, खरीद और अनुपालन तक की खरीद प्रक्रियाओं का प्रबंधन करने में मदद करता है। इसका प्लेटफ़ॉर्म शिक्षा, स्वास्थ्य सेवा, विनिर्माण, वित्त और परामर्श सहित विभिन्न क्षेत्रों में अधिक सूचित और टिकाऊ खरीद निर्णयों का समर्थन करता है। इससे टीमें बेहतर दृश्यता प्राप्त कर सकती हैं, आपूर्तिकर्ता संबंधों को मजबूत कर सकती हैं और केवल लागत घटाने से आगे बढ़कर मूल्य सृजित कर सकती हैं।

Remote Support Account Manager - North Carolina | JAGGAER

Support JAGGAER customers by managing cases, coordinating issue resolution, and improving support outcomes. Advise users of JAGGAER’s Source-to-Pay and Supplier Collaboration Platform.

विवरण

  • Manage relationships with assigned customers and act as their primary contact for support needs
  • Track support activity, spot emerging trends, and address risks before they escalate
  • Review open and aging cases with Support teams to promote timely resolution
  • Document customer concerns and follow through on agreed action items
  • Analyze recurring issues with internal teams to reduce repeat cases and strengthen the customer experience
  • Regularly assess cases, support activity, and product usage to identify where customers may need additional help
  • Coordinate complex customer issues across Support, Development, Product Management, Professional Services, Customer Success, and related teams
  • Contribute to root cause analysis and monitor corrective actions when needed
  • Guide customers through available resources, support procedures, and self-service options
  • Present support metrics, case patterns, and relevant findings in recurring customer reviews
  • Work with Account Managers and Customer Success Managers to communicate and resolve customer needs
  • Recommend improvements to customer engagement, support workflows, and overall satisfaction
  • Expand technical and product expertise to provide stronger support for assigned customers

आवश्यकताएँ

  • At least three years of experience in SaaS support, technical account management, enterprise software support, or a related customer-facing role
  • Strong troubleshooting and problem-solving abilities
  • Ability to interpret customer issues, recognize trends, and coordinate internal teams toward resolution
  • Highly organized, with reliable follow-up skills and the ability to manage multiple customers and priorities
  • Clear communicator with customers, technical teams, and business stakeholders
  • Comfort reviewing support data, case trends, and customer feedback to find improvement opportunities
  • Ability to build constructive relationships with customers and internal colleagues
  • Customer-focused and proactive in responding to customer needs
  • Bachelor’s degree or equivalent experience
  • Experience with procurement, supply chain, or enterprise SaaS solutions is preferred
  • Additional language skills are advantageous

लाभ

  • Medical, dental, and vision plans
  • Adoption assistance
  • Wellness reimbursements
  • Generous parental leave
  • 401(k) matching
  • Flexible work options
  • Unlimited vacation for exempt employees

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