JAGGAER
JAGGAER
JAGGAER tashkilotlarga manbalarni izlash va yetkazib beruvchilar bilan hamkorlikdan tortib xarajatlarni tahlil qilish, xaridlar va muvofiqlikni ta’minlashgacha bo‘lgan ta’minot jarayonlarini boshqarishda yordam beradigan sun’iy intellekt asosidagi source-to-pay dasturiy ta’minotini taqdim etadi. Uning platformasi ta’lim, sog‘liqni saqlash, ishlab chiqarish, moliya va konsalting kabi sohalarda yanada asoslangan va barqaror xarid qarorlarini qo‘llab-quvvatlaydi, jamoalarga ko‘rinuvchanlikni oshirish, yetkazib beruvchilar bilan munosabatlarni mustahkamlash va xarajatlarni kamaytirishdan tashqari qiymat yaratishga yordam beradi.

Remote Support Account Manager - North Carolina | JAGGAER

Support JAGGAER customers by managing cases, coordinating issue resolution, and improving support outcomes. Advise users of JAGGAER’s Source-to-Pay and Supplier Collaboration Platform.

Tavsif

  • Manage relationships with assigned customers and act as their primary contact for support needs
  • Track support activity, spot emerging trends, and address risks before they escalate
  • Review open and aging cases with Support teams to promote timely resolution
  • Document customer concerns and follow through on agreed action items
  • Analyze recurring issues with internal teams to reduce repeat cases and strengthen the customer experience
  • Regularly assess cases, support activity, and product usage to identify where customers may need additional help
  • Coordinate complex customer issues across Support, Development, Product Management, Professional Services, Customer Success, and related teams
  • Contribute to root cause analysis and monitor corrective actions when needed
  • Guide customers through available resources, support procedures, and self-service options
  • Present support metrics, case patterns, and relevant findings in recurring customer reviews
  • Work with Account Managers and Customer Success Managers to communicate and resolve customer needs
  • Recommend improvements to customer engagement, support workflows, and overall satisfaction
  • Expand technical and product expertise to provide stronger support for assigned customers

Talablar

  • At least three years of experience in SaaS support, technical account management, enterprise software support, or a related customer-facing role
  • Strong troubleshooting and problem-solving abilities
  • Ability to interpret customer issues, recognize trends, and coordinate internal teams toward resolution
  • Highly organized, with reliable follow-up skills and the ability to manage multiple customers and priorities
  • Clear communicator with customers, technical teams, and business stakeholders
  • Comfort reviewing support data, case trends, and customer feedback to find improvement opportunities
  • Ability to build constructive relationships with customers and internal colleagues
  • Customer-focused and proactive in responding to customer needs
  • Bachelor’s degree or equivalent experience
  • Experience with procurement, supply chain, or enterprise SaaS solutions is preferred
  • Additional language skills are advantageous

Imtiyozlar

  • Medical, dental, and vision plans
  • Adoption assistance
  • Wellness reimbursements
  • Generous parental leave
  • 401(k) matching
  • Flexible work options
  • Unlimited vacation for exempt employees

O‘xshash ish o‘rinlari

Natus Medical Incorporated

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Support Natus Medical’s global financial reporting, close, revenue recognition, and audit work across multiple legal entities. Apply U.S. GAAP and international statutory accounting standards in a remote role based in the United States.

Ochish