Five Star Solutions
Five Star Solutions
Five Star Solutions उन संगठनों को आउटसोर्स्ड ग्राहक अनुभव और संपर्क केंद्र सेवाएँ प्रदान करती है जिन्हें बड़े पैमाने पर विस्तार योग्य और सुरक्षित सहायता संचालन की आवश्यकता होती है। इसकी टीमें अनुभवी ग्राहक सेवा एजेंटों को CX तकनीक और बुद्धिमान स्वचालन के साथ जोड़कर ग्राहक सेवा, तकनीकी सहायता, डिस्पैच, डेटा प्रविष्टि, व्यावसायिक निरंतरता और AI-सक्षम स्व-सेवा प्रदान करती हैं। कंपनी स्वास्थ्य सेवा, फिनटेक, खुदरा, यात्रा, सरकारी सेवाओं और बीमा क्षेत्रों में ग्राहकों का समर्थन करती है। इसके वितरण मॉडल ऑनशोर, नियरशोर और ऑफशोर हैं, तथा इसके कार्यप्रवाह विनियमित वातावरणों के लिए तैयार किए गए हैं, जिनमें SOC 2, PCI और HIPAA के अनुरूप संचालन शामिल हैं।

Remote Patient Billing Representative - United States

Support healthcare patients remotely by processing payments, explaining billing and insurance details, verifying coverage, and addressing claims questions. Manage payment arrangements and investigate account issues while delivering accurate, empathetic service.

विवरण

  • Handle patient payments by phone in line with financial responsibility policies
  • Establish, revise, and manage patient payment arrangements
  • Maintain accurate transactions, records, and account data
  • Explain claim notes, balances, and billing results to patients
  • Review, verify, and update insurance details
  • Enter insurance updates in the EMR and resubmit pending or corrected claims
  • Help patients understand coordination of benefits, deductibles, coinsurance, copays, timely filing, and denials
  • Investigate discrepancies and partner with internal teams on billing resolutions
  • Review account histories to identify the causes of payment or billing concerns
  • Propose resolutions and next steps that follow applicable policies
  • Work with billing applications, EMR systems, reference tools, and knowledge resources
  • Use multiple systems at once while assisting patients
  • Follow assigned schedules and remain available during designated hours
  • Complete required client training and take part in uptraining and cross-training
  • Protect HIPAA compliance, confidentiality, privacy, and security
  • Deliver professional, reliable, compassionate, patient-focused support

आवश्यकताएँ

  • Prior customer service or call center experience is required
  • Experience in healthcare billing, insurance, or claims is strongly preferred
  • Experience processing payments or other financial transactions is preferred
  • A high school diploma or GED is required
  • Technical proficiency with EMR systems and standard computer applications
  • Ability to work independently in a remote or virtual setting
  • Fluency in spoken, written, and read English
  • Completion of a background check in accordance with applicable laws
  • Strong verbal and written communication skills
  • Analytical judgment, problem-solving ability, and close attention to detail
  • Working knowledge of healthcare billing and insurance concepts
  • Ability to explain complex billing information clearly and in patient-friendly terms
  • Comfort managing multiple systems and tools simultaneously
  • Organized, self-directed, and collaborative working style
  • Availability for assigned hours between 7:00am and 7:00pm CST, Monday through Friday

लाभ

  • Additional $1 per hour for night and weekend shifts
  • Paid training, generally lasting two weeks
  • Full-time schedule of 40 hours per week
  • Eligibility for benefits begins on the first day of the month after 60 days
  • Remote work arrangement
  • Continued uptraining and cross-training opportunities

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