Regional Sales Manager, Southern France
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Lead Medialex’s field sales team in southern France, overseeing its sales strategy and key accounts. Drive prospecting, customer growth, and team performance.
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St. Luke's University Health Network एक गैर-लाभकारी स्वास्थ्य सेवा और चिकित्सा शिक्षा संगठन है, जो पूरे पेंसिल्वेनिया में समुदायों की सेवा करता है। 1872 में स्थापित इस एकीकृत नेटवर्क में 20,000 से अधिक कर्मचारी, 15 परिसर और 300 से अधिक बाह्य रोगी केंद्र शामिल हैं। इसकी नैदानिक सेवाओं में ऑन्कोलॉजी, कार्डियोलॉजी और आपातकालीन चिकित्सा जैसे क्षेत्र शामिल हैं। इसके साथ ही, टेंपल यूनिवर्सिटी के साथ साझेदारी में विकसित मेडिकल स्कूल और स्नातकोत्तर चिकित्सा शिक्षा कार्यक्रम भी संचालित किए जाते हैं। St. Luke's पेंसिल्वेनिया में ट्रॉमा केंद्रों का सबसे बड़ा नेटवर्क भी संचालित करता है और अस्पताल की गुणवत्ता, परिचालन दक्षता तथा रोगी संतुष्टि के लिए जाना जाता है।
Patient Engagement Partner, Access Center – Hybrid
Support patients by answering calls, coordinating referrals, and scheduling care for St. Luke’s healthcare network. The hybrid role includes onsite training in Allentown, Pennsylvania, followed by eligible work from home.
विवरण
- Handle incoming patient calls in a fast-paced, high-volume Access Center
- Schedule, reschedule, and cancel appointments according to established protocols and time frames
- Assess patient requests and determine the appropriate scheduling or service pathway
- Route calls to clinics or escalate urgent concerns to nurses
- Coordinate patient services as needed
- Verify and update demographic and insurance records
- Address patient questions and concerns within the scope of the position
- Manage referral queues and support inbound calls during peak-volume periods
- Prioritize patient needs and accommodate requests appropriately
- Work with the team to resolve identified issues
- Escalate scheduling and insurance matters to the Patient Engagement Supervisor or Manager
- Maintain required productivity, schedule adherence, and quality performance
- Develop and maintain appointment-scheduling protocols with assigned clinical partners
- Maintain constructive working relationships with clinical partners
- Complete other assigned responsibilities
आवश्यकताएँ
- High school diploma or equivalent is required
- Prior general computer and data-entry experience is required
- One to two years of demonstrated customer service excellence in a contact center is preferred
- Prior healthcare experience and familiarity with medical terminology are preferred
- Experience with electronic medical records is preferred
- Strong communication, facilitation, and presentation abilities
- Commitment to compliance
- Demonstrated continuous professional growth
- Quality-focused approach
- Service-oriented mindset
- Strong time-management skills
- Ability to work from home in line with the Network Work from Home Policy when required
- Must live in Pennsylvania or New Jersey
- Must be available for approximately three to six weeks of onsite training in Allentown, Pennsylvania after hire
- Ability to remain seated for extended periods, including up to eight hours at a time
- Ability to use fingers continuously for writing and computer data entry
- Ability to hear normal conversation and maintain good near and peripheral vision
लाभ
- Work-from-home arrangement is available in accordance with the Network Work from Home Policy when required
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