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St. Luke's University Health Network
St. Luke's University Health Network
Sog‘liqni saqlashTa’lim
St. Luke's University Health Network Pensilvaniyadagi jamoalarga xizmat ko‘rsatuvchi notijorat sog‘liqni saqlash va tibbiy ta’lim tashkilotidir. 1872-yilda tashkil etilgan ushbu integratsiyalashgan tarmoqda 20 000 dan ortiq xodim, 15 ta kampus va 300 dan ziyod ambulatoriya markazi mavjud. Uning klinik xizmatlari onkologiya, kardiologiya va shoshilinch tibbiyot kabi yo‘nalishlarni qamrab oladi. Tarmoq, shuningdek, Temple University bilan hamkorlikda ishlab chiqilgan tibbiyot maktabi va oliy tibbiy ta’lim dasturlarini taklif etadi. St. Luke's Pensilvaniyadagi eng yirik travmatologiya markazlari tarmog‘ini ham boshqaradi hamda shifoxona sifati, operatsion samaradorlik va bemorlar qoniqishi bilan tanilgan.
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Kompaniyadagi ish o‘rinlari

Patient Engagement Partner, Access Center – Hybrid

Support patients by answering calls, coordinating referrals, and scheduling care for St. Luke’s healthcare network. The hybrid role includes onsite training in Allentown, Pennsylvania, followed by eligible work from home.

USAmerika Qo‘shma ShtatlariNJNyu-JersiPAPensilvaniyaGibridTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaHamkorlik marketingiHamkorlik menejeri

Tavsif

  • Handle incoming patient calls in a fast-paced, high-volume Access Center
  • Schedule, reschedule, and cancel appointments according to established protocols and time frames
  • Assess patient requests and determine the appropriate scheduling or service pathway
  • Route calls to clinics or escalate urgent concerns to nurses
  • Coordinate patient services as needed
  • Verify and update demographic and insurance records
  • Address patient questions and concerns within the scope of the position
  • Manage referral queues and support inbound calls during peak-volume periods
  • Prioritize patient needs and accommodate requests appropriately
  • Work with the team to resolve identified issues
  • Escalate scheduling and insurance matters to the Patient Engagement Supervisor or Manager
  • Maintain required productivity, schedule adherence, and quality performance
  • Develop and maintain appointment-scheduling protocols with assigned clinical partners
  • Maintain constructive working relationships with clinical partners
  • Complete other assigned responsibilities

Talablar

  • High school diploma or equivalent is required
  • Prior general computer and data-entry experience is required
  • One to two years of demonstrated customer service excellence in a contact center is preferred
  • Prior healthcare experience and familiarity with medical terminology are preferred
  • Experience with electronic medical records is preferred
  • Strong communication, facilitation, and presentation abilities
  • Commitment to compliance
  • Demonstrated continuous professional growth
  • Quality-focused approach
  • Service-oriented mindset
  • Strong time-management skills
  • Ability to work from home in line with the Network Work from Home Policy when required
  • Must live in Pennsylvania or New Jersey
  • Must be available for approximately three to six weeks of onsite training in Allentown, Pennsylvania after hire
  • Ability to remain seated for extended periods, including up to eight hours at a time
  • Ability to use fingers continuously for writing and computer data entry
  • Ability to hear normal conversation and maintain good near and peripheral vision

Imtiyozlar

  • Work-from-home arrangement is available in accordance with the Network Work from Home Policy when required

O‘xshash ish o‘rinlari

Monese

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Monese
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Malakali ishchi vizasi homiysiBank ishiLogistikaSayohat
EEEstoniyaGibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaBackend muhandisiDasturiy ta’minot muhandisi
AWSDockerJavaKafkaKubernetesMikroservislarPostgresRedisSpringSpring Boot

Build Java services and scalable AWS microservices for Monese and Pockit’s fintech apps. Own backend systems that support financial inclusion for millions of customers.

Ochish