VIATEQ Corporation
VIATEQ Corporation
11 – 50 कर्मचारी
परामर्शरक्षासरकार
VIATEQ Corporation अमेरिकी सरकार और रक्षा क्षेत्र के ग्राहकों को सेवाएँ देने वाली एक पेशेवर सेवाओं और प्रौद्योगिकी कंपनी है। 2007 में स्थापित और मैकलीन, वर्जीनिया में स्थित यह कंपनी सिस्टम इंजीनियरिंग, सॉफ़्टवेयर और आईटी सेवाओं, कार्यक्रम प्रबंधन तथा तकनीकी परामर्श के माध्यम से संघीय और संस्थागत ग्राहकों का सहयोग करती है। इसके 11–50 पेशेवरों की टीम सरकारी, रक्षा और परामर्श परियोजनाओं पर काम करती है, जिनमें तकनीकी डिलीवरी और कार्यक्रम सहयोग से जुड़े कार्य भी शामिल हैं।

Onsite Call Center Representative – Nashville, TN

Support VIATEQ’s federal government clients by phone, email, chat, and ticket system. This onsite night-shift role involves resolving issues and recording service interactions.

विवरण

  • Act as the first contact for end users across phone, email, chat, and web portal channels.
  • Provide courteous, professional, and efficient frontline support.
  • Answer calls and respond promptly to submitted tickets.
  • Record reported issues, requests, and resolutions using established procedures.
  • Use call scripts, knowledge base articles, and standard operating procedures.
  • Classify, prioritize, and route calls while capturing and sharing relevant details.
  • Meet SLA standards for response and resolution times and ticket documentation quality.
  • Update users on progress and follow up on open or escalated tickets.
  • Join team huddles, training, and knowledge-sharing activities.
  • Follow federal regulations, agency security policies, and call center procedures.
  • Meet or exceed targets for call handling, ticket quality, customer satisfaction, and schedule adherence.
  • Work with the call center team under the direction of a Call Center Supervisor.

आवश्यकताएँ

  • High school diploma or GED.
  • An associate or bachelor’s degree in information technology, business administration, or a related field is preferred.
  • At least one year of experience in a call center, help desk, customer service, or technical support role.
  • Able to obtain and maintain a government Public Trust background investigation.
  • Strong written and spoken English communication skills.
  • Proven customer service skills.
  • Able to accurately document support interactions, issues, and resolutions.
  • Strong attention to detail.
  • Able to manage multiple tasks in a fast-paced environment.
  • Proficient with Microsoft Office, including Word, Excel, and Outlook, and collaboration tools such as Microsoft Teams.
  • Able to work effectively as part of a team.
  • Strong time management and schedule adherence skills.
  • Available for the night shift: 8:30 PM–7:00 AM, four days on and four days off, with a 30-minute meal break.

लाभ

  • Comprehensive healthcare
  • 401(k)
  • Paid time off
  • Paid holidays
  • Flexible spending accounts
  • Professional development reimbursement
  • Benefits for employees and their families

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