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VIATEQ Corporation
VIATEQ Corporation
11 – 50 Xodimlar
HukumatKonsaltingMudofaa
VIATEQ Corporation AQSh hukumati va mudofaa sohasidagi mijozlarga xizmat ko‘rsatuvchi professional xizmatlar va texnologiyalar kompaniyasidir. 2007-yilda tashkil etilgan va bosh qarorgohi Virjiniya shtatining Maklin shahrida joylashgan kompaniya tizimlar muhandisligi, dasturiy ta’minot va IT xizmatlari, dasturlarni boshqarish hamda texnik konsalting yo‘nalishlarida federal va institutsional mijozlarni qo‘llab-quvvatlaydi. 11–50 nafar mutaxassisdan iborat jamoasi davlat boshqaruvi, mudofaa va konsalting loyihalarida, jumladan texnik xizmatlarni yetkazib berish va dasturlarni qo‘llab-quvvatlash bilan bog‘liq rollarda ishlaydi.
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Kompaniyadagi ish o‘rinlari

Onsite Call Center Representative – Nashville, TN

Support VIATEQ’s federal government clients by phone, email, chat, and ticket system. This onsite night-shift role involves resolving issues and recording service interactions.

USAmerika Qo‘shma ShtatlariTNTennessi
16 $ – 18 $ / soat
OfisdaTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaQo‘ng‘iroqlar markazi vakili

Tavsif

  • Act as the first contact for end users across phone, email, chat, and web portal channels.
  • Provide courteous, professional, and efficient frontline support.
  • Answer calls and respond promptly to submitted tickets.
  • Record reported issues, requests, and resolutions using established procedures.
  • Use call scripts, knowledge base articles, and standard operating procedures.
  • Classify, prioritize, and route calls while capturing and sharing relevant details.
  • Meet SLA standards for response and resolution times and ticket documentation quality.
  • Update users on progress and follow up on open or escalated tickets.
  • Join team huddles, training, and knowledge-sharing activities.
  • Follow federal regulations, agency security policies, and call center procedures.
  • Meet or exceed targets for call handling, ticket quality, customer satisfaction, and schedule adherence.
  • Work with the call center team under the direction of a Call Center Supervisor.

Talablar

  • High school diploma or GED.
  • An associate or bachelor’s degree in information technology, business administration, or a related field is preferred.
  • At least one year of experience in a call center, help desk, customer service, or technical support role.
  • Able to obtain and maintain a government Public Trust background investigation.
  • Strong written and spoken English communication skills.
  • Proven customer service skills.
  • Able to accurately document support interactions, issues, and resolutions.
  • Strong attention to detail.
  • Able to manage multiple tasks in a fast-paced environment.
  • Proficient with Microsoft Office, including Word, Excel, and Outlook, and collaboration tools such as Microsoft Teams.
  • Able to work effectively as part of a team.
  • Strong time management and schedule adherence skills.
  • Available for the night shift: 8:30 PM–7:00 AM, four days on and four days off, with a 30-minute meal break.

Imtiyozlar

  • Comprehensive healthcare
  • 401(k)
  • Paid time off
  • Paid holidays
  • Flexible spending accounts
  • Professional development reimbursement
  • Benefits for employees and their families

O‘xshash ish o‘rinlari

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Xodimlar
LogistikaMehmondo‘stlikSog‘liqni saqlash
ARArgentinaBOBoliviyaBRBraziliyaCLChiliCOKolumbiyaCRKosta-RikaCUKubaDODominikan RespublikasiECEkvadorGTGvatemalaHNGondurasHTGaitiMXMeksikaNINikaraguaPAPanamaPEPeruPRPuerto-RikoPYParagvaySVSalvadorUYUrugvayVEVenesuelaMasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: ispanchaTarjimon

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Ochish
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo
51 – 200 Xodimlar
KonsaltingLogistikaMarketing
PHFilippin
45 000 ₱ / oy
MasofaviyTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaRahbar yordamchisi

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

Ochish