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VIATEQ Corporation
VIATEQ Corporation
11 – 50 Darbuotojai
GynybaKonsultavimasVyriausybė
VIATEQ Corporation yra profesionalių paslaugų ir technologijų įmonė, teikianti paslaugas JAV vyriausybės ir gynybos sektoriaus klientams. 2007 m. įkurta ir McLeane, Virdžinijos valstijoje, įsikūrusi įmonė padeda federaliniams ir instituciniams klientams sistemų inžinerijos, programinės įrangos ir IT paslaugų, programų valdymo bei techninių konsultacijų srityse. Jos 11–50 specialistų komanda dirba vyriausybės, gynybos ir konsultavimo projektuose, įskaitant su techniniu įgyvendinimu ir programų palaikymu susijusias pareigas.
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Darbai įmonėje

Onsite Call Center Representative – Nashville, TN

Support VIATEQ’s federal government clients by phone, email, chat, and ticket system. This onsite night-shift role involves resolving issues and recording service interactions.

USJungtinės ValstijosTNTenesis
16 $ – 18 $ / valanda
Darbas vietojeVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųSkambučių centro atstovas

Aprašymas

  • Act as the first contact for end users across phone, email, chat, and web portal channels.
  • Provide courteous, professional, and efficient frontline support.
  • Answer calls and respond promptly to submitted tickets.
  • Record reported issues, requests, and resolutions using established procedures.
  • Use call scripts, knowledge base articles, and standard operating procedures.
  • Classify, prioritize, and route calls while capturing and sharing relevant details.
  • Meet SLA standards for response and resolution times and ticket documentation quality.
  • Update users on progress and follow up on open or escalated tickets.
  • Join team huddles, training, and knowledge-sharing activities.
  • Follow federal regulations, agency security policies, and call center procedures.
  • Meet or exceed targets for call handling, ticket quality, customer satisfaction, and schedule adherence.
  • Work with the call center team under the direction of a Call Center Supervisor.

Reikalavimai

  • High school diploma or GED.
  • An associate or bachelor’s degree in information technology, business administration, or a related field is preferred.
  • At least one year of experience in a call center, help desk, customer service, or technical support role.
  • Able to obtain and maintain a government Public Trust background investigation.
  • Strong written and spoken English communication skills.
  • Proven customer service skills.
  • Able to accurately document support interactions, issues, and resolutions.
  • Strong attention to detail.
  • Able to manage multiple tasks in a fast-paced environment.
  • Proficient with Microsoft Office, including Word, Excel, and Outlook, and collaboration tools such as Microsoft Teams.
  • Able to work effectively as part of a team.
  • Strong time management and schedule adherence skills.
  • Available for the night shift: 8:30 PM–7:00 AM, four days on and four days off, with a 30-minute meal break.

Privalumai

  • Comprehensive healthcare
  • 401(k)
  • Paid time off
  • Paid holidays
  • Flexible spending accounts
  • Professional development reimbursement
  • Benefits for employees and their families

Susiję darbai

Nivoda

Senior AI/ML Engineer, Remote in the United States

Nivoda
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Elektroninė prekybaMažmeninė prekybaPrekyvietė
USJungtinės ValstijosMAMasačusetsasNYNiujorkasNuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųMašininio mokymosi inžinierius
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CET Logistics
201 – 500 Darbuotojai
KonsultavimasLogistikaSveikatos priežiūra
USJungtinės ValstijosMAMasačusetsasNHNaujasis HampšyrasRIRod Ailandas
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NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųBendra

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FHI 360

Associate Director of Procurement, Administration and Logistics

FHI 360
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasKonsultavimasMaistas ir gėrimaiSveikatos priežiūra
CDKongas-Kinšasa
120 000 $ – 143 000 $ / metai
Darbas vietojeVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųPrivaloma Kalba: prancūzųPirkimai

Leads procurement, administration, logistics, and operations for FHI 360’s country office in the Democratic Republic of the Congo. Supervises functional leads and maintains compliance with donor, government, and supply chain requirements.

Atidaryti