Group Communications Specialist
Absa Group
Develop strategic internal content and campaigns for Absa Group, a leading African banking group. Strengthen colleague engagement across digital communication channels.
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Qualifica Cursos e MBA Online ब्राज़ील पर केंद्रित एक डिजिटल शिक्षा कंपनी है, जो मोबाइल-प्रथम प्लेटफ़ॉर्म के माध्यम से ऑनलाइन पाठ्यक्रम और MBA कार्यक्रम प्रदान करती है। इसके पाठ्यक्रम संग्रह में प्रबंधन, प्रौद्योगिकी, स्वास्थ्य सेवा, भाषाएँ, मार्केटिंग और व्यक्तिगत विकास शामिल हैं। इसमें इंटरैक्टिव मल्टीमीडिया कक्षाएँ, गेमिफाइड लर्निंग टूल और ब्राज़ील के शिक्षा मंत्रालय द्वारा मान्यता प्राप्त प्रमाणपत्र उपलब्ध हैं। यह प्लेटफ़ॉर्म वेब और ऐप के माध्यम से व्यक्तिगत विद्यार्थियों और संगठनों, दोनों की सेवा करता है तथा कॉर्पोरेट योजनाएँ और विद्यार्थी लाभ कार्यक्रम भी प्रदान करता है।
Mid-Level B2B SaaS Customer Success Analyst
Manage onboarding, adoption, retention, and account consulting for B2B customers at Qualifica. Help customers achieve results through the Mlearn benefits platform.
विवरण
- Own new-customer onboarding, including implementation, configuration, initial access, and team training on Connect and contracted services.
- Create and manage customer action plans with defined owners and deadlines.
- Act as the account’s primary customer contact.
- Run recurring business and strategy reviews.
- Handle customers’ routine requests and questions.
- Assess portfolio health using CRM data and platform usage reports.
- Monitor adoption, engagement, and indicators of account risk.
- Take preventive steps to reduce cancellation risk.
- Find opportunities to expand accounts through added licenses, plan upgrades, or new services.
- Relay customer insights to product, sales, and support teams.
आवश्यकताएँ
- Background in Customer Success, account management, customer service, or B2B sales.
- Experience in SaaS, technology, online education, telecommunications, ISP, or internet-service environments is advantageous but not required.
- Strong written and verbal communication skills.
- Ability to work confidently with numbers and interpret usage reports.
- Working knowledge of Google Sheets.
- Experience using CRM platforms, particularly HubSpot.
- Strong listening skills and the ability to handle challenging conversations.
- Currently pursuing or holding a bachelor’s degree in any discipline.
- Understanding of customer onboarding, engagement, and retention practices.
- Demonstrated B2B Customer Success experience is preferred.
- Availability to work under a CLT employment arrangement.
लाभ
- Medical and dental insurance.
- Meal and food allowances.
- Home-office allowance.
- Career and salary plan.
- SESC benefits.
- Employee ownership plan.
- Career development plan.
- Profit-sharing bonus.
- Flexible working hours.
- TotalPass.
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