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Qualifica Cursos e MBA Online
Qualifica Cursos e MBA Online
11 – 50 Xodimlar
KonsaltingMarketingSog‘liqni saqlash
Qualifica Cursos e MBA Online — Braziliyaga yo‘naltirilgan, mobil qurilmalar uchun qulay platforma orqali onlayn kurslar va MBA dasturlarini taklif qiluvchi raqamli ta’lim kompaniyasi. Uning katalogida boshqaruv, texnologiyalar, sog‘liqni saqlash, tillar, marketing va shaxsiy rivojlanish yo‘nalishlari mavjud. Platformada interaktiv multimedia darslari, o‘yinlashtirilgan ta’lim vositalari hamda Braziliya Ta’lim vazirligi tomonidan tan olingan sertifikatlar taqdim etiladi. Platforma veb-sayt va ilova orqali jismoniy shaxslar hamda tashkilotlarga xizmat ko‘rsatadi, shuningdek korporativ rejalar va talabalar uchun imtiyozlar dasturini taklif qiladi.
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Kompaniyadagi ish o‘rinlari

Mid-Level B2B SaaS Customer Success Analyst

Manage onboarding, adoption, retention, and account consulting for B2B customers at Qualifica. Help customers achieve results through the Mlearn benefits platform.

BRBraziliyaMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: portugalchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Own new-customer onboarding, including implementation, configuration, initial access, and team training on Connect and contracted services.
  • Create and manage customer action plans with defined owners and deadlines.
  • Act as the account’s primary customer contact.
  • Run recurring business and strategy reviews.
  • Handle customers’ routine requests and questions.
  • Assess portfolio health using CRM data and platform usage reports.
  • Monitor adoption, engagement, and indicators of account risk.
  • Take preventive steps to reduce cancellation risk.
  • Find opportunities to expand accounts through added licenses, plan upgrades, or new services.
  • Relay customer insights to product, sales, and support teams.

Talablar

  • Background in Customer Success, account management, customer service, or B2B sales.
  • Experience in SaaS, technology, online education, telecommunications, ISP, or internet-service environments is advantageous but not required.
  • Strong written and verbal communication skills.
  • Ability to work confidently with numbers and interpret usage reports.
  • Working knowledge of Google Sheets.
  • Experience using CRM platforms, particularly HubSpot.
  • Strong listening skills and the ability to handle challenging conversations.
  • Currently pursuing or holding a bachelor’s degree in any discipline.
  • Understanding of customer onboarding, engagement, and retention practices.
  • Demonstrated B2B Customer Success experience is preferred.
  • Availability to work under a CLT employment arrangement.

Imtiyozlar

  • Medical and dental insurance.
  • Meal and food allowances.
  • Home-office allowance.
  • Career and salary plan.
  • SESC benefits.
  • Employee ownership plan.
  • Career development plan.
  • Profit-sharing bonus.
  • Flexible working hours.
  • TotalPass.

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