Qualifica Cursos e MBA Online
Qualifica Cursos e MBA Online
Qualifica Cursos e MBA Online — Бразилияға бағытталған, мобильді құрылғыларға бейімделген платформа арқылы онлайн курстар мен MBA бағдарламаларын ұсынатын цифрлық білім беру компаниясы. Оның каталогында басқару, технология, денсаулық сақтау, тілдер, маркетинг және жеке даму бағыттары қамтылған. Платформада интерактивті мультимедиалық сабақтар, ойын элементтері енгізілген оқу құралдары және Бразилияның Білім министрлігі мойындаған сертификаттар ұсынылады. Қызмет веб-сайт пен мобильді қосымша арқылы қолжетімді, сондай-ақ корпоративтік жоспарлар мен студенттерге арналған жеңілдіктер бағдарламасын қамтиды және жеке білім алушылар мен ұйымдарға қызмет көрсетеді.

Mid-Level B2B SaaS Customer Success Analyst

Manage onboarding, adoption, retention, and account consulting for B2B customers at Qualifica. Help customers achieve results through the Mlearn benefits platform.

Сипаттама

  • Own new-customer onboarding, including implementation, configuration, initial access, and team training on Connect and contracted services.
  • Create and manage customer action plans with defined owners and deadlines.
  • Act as the account’s primary customer contact.
  • Run recurring business and strategy reviews.
  • Handle customers’ routine requests and questions.
  • Assess portfolio health using CRM data and platform usage reports.
  • Monitor adoption, engagement, and indicators of account risk.
  • Take preventive steps to reduce cancellation risk.
  • Find opportunities to expand accounts through added licenses, plan upgrades, or new services.
  • Relay customer insights to product, sales, and support teams.

Талаптар

  • Background in Customer Success, account management, customer service, or B2B sales.
  • Experience in SaaS, technology, online education, telecommunications, ISP, or internet-service environments is advantageous but not required.
  • Strong written and verbal communication skills.
  • Ability to work confidently with numbers and interpret usage reports.
  • Working knowledge of Google Sheets.
  • Experience using CRM platforms, particularly HubSpot.
  • Strong listening skills and the ability to handle challenging conversations.
  • Currently pursuing or holding a bachelor’s degree in any discipline.
  • Understanding of customer onboarding, engagement, and retention practices.
  • Demonstrated B2B Customer Success experience is preferred.
  • Availability to work under a CLT employment arrangement.

Артықшылықтар

  • Medical and dental insurance.
  • Meal and food allowances.
  • Home-office allowance.
  • Career and salary plan.
  • SESC benefits.
  • Employee ownership plan.
  • Career development plan.
  • Profit-sharing bonus.
  • Flexible working hours.
  • TotalPass.

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