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Qualifica Cursos e MBA Online
Qualifica Cursos e MBA Online
11 – 50 Employees
ConsultingHealthcareMarketing
Qualifica Cursos e MBA Online is a Brazil-focused digital education company offering online courses and MBA programs through a mobile-first platform. Its catalog covers management, technology, healthcare, languages, marketing, and personal development, with interactive multimedia classes, gamified learning tools, and certificates recognized by Brazil’s Ministry of Education. The platform serves both individual students and organizations through web and app access, corporate plans, and a student benefits program.
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Mid-Level B2B SaaS Customer Success Analyst

Manage onboarding, adoption, retention, and account consulting for B2B customers at Qualifica. Help customers achieve results through the Mlearn benefits platform.

BRBrazilRemoteFull-timeMiddleSeniorPortuguese RequiredCustomer SuccessCustomer Success Manager

Description

  • Own new-customer onboarding, including implementation, configuration, initial access, and team training on Connect and contracted services.
  • Create and manage customer action plans with defined owners and deadlines.
  • Act as the account’s primary customer contact.
  • Run recurring business and strategy reviews.
  • Handle customers’ routine requests and questions.
  • Assess portfolio health using CRM data and platform usage reports.
  • Monitor adoption, engagement, and indicators of account risk.
  • Take preventive steps to reduce cancellation risk.
  • Find opportunities to expand accounts through added licenses, plan upgrades, or new services.
  • Relay customer insights to product, sales, and support teams.

Requirements

  • Background in Customer Success, account management, customer service, or B2B sales.
  • Experience in SaaS, technology, online education, telecommunications, ISP, or internet-service environments is advantageous but not required.
  • Strong written and verbal communication skills.
  • Ability to work confidently with numbers and interpret usage reports.
  • Working knowledge of Google Sheets.
  • Experience using CRM platforms, particularly HubSpot.
  • Strong listening skills and the ability to handle challenging conversations.
  • Currently pursuing or holding a bachelor’s degree in any discipline.
  • Understanding of customer onboarding, engagement, and retention practices.
  • Demonstrated B2B Customer Success experience is preferred.
  • Availability to work under a CLT employment arrangement.

Benefits

  • Medical and dental insurance.
  • Meal and food allowances.
  • Home-office allowance.
  • Career and salary plan.
  • SESC benefits.
  • Employee ownership plan.
  • Career development plan.
  • Profit-sharing bonus.
  • Flexible working hours.
  • TotalPass.

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