Cloud and Systems Integration Developer
Maxon
Build Azure infrastructure and enterprise integrations supporting Maxon’s creative software operations. Automate deployments, identity workflows, and system connections across the organization.
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Twoconnect ऑस्ट्रेलिया और न्यूज़ीलैंड के व्यवसायों को सेवाएँ देने वाली आउटसोर्सिंग और ऑफशोर स्टाफिंग प्रदाता कंपनी है। यह कंपनी प्रतिभा खोज, एचआर परामर्श, ऑनबोर्डिंग और प्रदर्शन प्रबंधन जैसी सेवाओं के माध्यम से संगठनों को समर्पित रिमोट टीम बनाने और उनका प्रबंधन करने में सहायता करती है। इसका काम स्वास्थ्य सेवा, कानूनी सेवाओं, लॉजिस्टिक्स, लेखांकन, आईटी और खुदरा सहित विभिन्न क्षेत्रों में फैला है, जिसमें स्केलेबल स्टाफिंग व्यवस्थाओं और टीम को निरंतर सहायता देने पर ज़ोर दिया जाता है।
L2 EV Charging Technical Support Representative - Remote Philippines
Provide L2 technical support for EV charging stations at Twoconnect. Resolve charger hardware, software, network, and installation issues remotely for customers.
विवरण
- Support customers with EV charging stations through phone, email, and live chat.
- Investigate and resolve hardware and software problems affecting EV chargers and connected networks.
- Guide customers through charger installation, configuration, and maintenance.
- Refer complex technical cases to engineering or field service specialists when needed.
- Track system performance and proactively identify potential problems.
- Record customer communications, diagnostic actions, and resolutions in the ticketing system.
- Support firmware upgrades, system integrations, and remote diagnostic activities.
- Train customers and internal colleagues on recommended technical practices.
- Maintain current knowledge of industry developments, emerging technologies, and product releases.
- Work with sales to understand customer requirements and deliver pre-sales technical guidance.
- Follow applicable industry standards and safety requirements.
- Handle additional duties associated with the role as required.
आवश्यकताएँ
- A bachelor's degree in engineering, information technology, or a related technical discipline is preferred.
- Previous experience in technical support, customer service, or a comparable position.
- Familiarity with EV charging infrastructure, power systems, or renewable energy is advantageous.
- Proven ability to troubleshoot hardware, software, and networking issues.
- Experience with CRM and ticketing platforms such as Zendesk, Freshdesk, or equivalent tools.
- Clear communication skills and the ability to explain technical topics to non-technical customers.
- Capacity to work independently while managing multiple customer requests.
- Working knowledge of Microsoft Office and Google Workspace.
- Careful attention to detail and a strong focus on customer satisfaction.
लाभ
- Work-from-home arrangement.
- Shifting work schedule.
- HMO coverage with two free dependents and medical reimbursements.
- Government-mandated benefits.
- Opportunities to support leading companies in Australia and other markets.
- Training programs supporting professional development.
- Company outings, team activities, and wellness sessions.
- Supportive and inclusive workplace culture.
- Managers dedicated to employee growth and success.
- Competitive compensation and benefits.
- Additional employment entitlements.
- Structured career development programs.
- Equal-opportunity and inclusive workplace.
- Stable, growth-oriented, people-first culture.
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