GE Vernova
GE Vernova
GE Vernova वैश्विक ऊर्जा क्षेत्र के लिए प्रौद्योगिकियाँ विकसित और प्रदान करती है, जिससे ऊर्जा प्रणालियों को मांग पूरी करने और उत्सर्जन कम करने में मदद मिलती है। इसके पोर्टफोलियो में गैस, जलविद्युत, परमाणु और पवन ऊर्जा समाधान शामिल हैं, जो बड़े पैमाने की इंजीनियरिंग, विनिर्माण और ऊर्जा विशेषज्ञता को एक साथ लाते हैं। नौकरी तलाशने वालों के लिए, कंपनी अधिक विश्वसनीय, किफायती और कम-कार्बन वाली बिजली का समर्थन करने वाले बुनियादी ढाँचे और प्रौद्योगिकियों पर काम करने के अवसर प्रदान करती है।

GE Vernova Technical Support Engineer – Power Systems (Remote, United States)

Provide Level 2 technical support for GE Vernova relays, meters, and software used in utility and industrial power systems. Investigate faults, configurations, commissioning issues, and customer integrations.

विवरण

  • Deliver Level 2 technical support and manage customer cases through phone, email, and other communication channels
  • Investigate and reproduce technical problems while partnering with Product Line teams to resolve customer issues
  • Work with L3/L4 engineering teams on escalated investigations and produce thorough problem documentation
  • Recommend replacement or upgrade paths for obsolete products
  • Keep quality-management and CRM records accurate and current
  • Track RMA status and maintain related documentation
  • Identify training needs, pursue professional development, and train others
  • Monitor cases escalated through GE processes and report their progress
  • Create support documentation and maintain a knowledge base of technical guidance and resolution results
  • Update status records and critical case reports for open customer issues across tiers and severity levels
  • Participate in product-line meetings to present updates and drive resolution of outstanding requests
  • Schedule and lead customer case reviews while preparing case summaries and metric reports
  • Identify relay firmware issues and diagnose them through testing
  • Communicate professionally with stakeholders at every level of the customer organization

आवश्यकताएँ

  • Associate degree from an accredited college or university, or equivalent experience
  • At least one year of relevant experience
  • Willingness and ability to travel up to 25% of the time
  • At least two years of experience with power system protection and control
  • Knowledge of protection, control, and communications applications in industrial and utility environments
  • Ability to provide on-call, after-hours, or modified-hours support for customers
  • Experience with GE Multilin protection and control products
  • Expertise in power system automation and communications
  • Experience testing protection and control systems with secondary injection methods
  • Ability to perform post-fault power system analysis and recommend settings or application changes
  • Hands-on experience configuring and troubleshooting protection and control systems
  • Experience configuring and troubleshooting 61850-based protection systems
  • Practical knowledge of protective relay settings, features, and network communications
  • Ability to work effectively without direct supervision
  • Strong problem-solving ability
  • Flexible, adaptable approach with openness to changing responsibilities and tasks

लाभ

  • Relocation assistance is not provided.

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