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GE Vernova
GE Vernova
ConsultanțăIndustria prelucrătoareLogistică
GE Vernova dezvoltă și furnizează tehnologii pentru sectorul energetic global, ajutând sistemele de energie să răspundă cererii și să reducă în același timp emisiile. Portofoliul său include soluții pentru producerea energiei din gaze, hidroenergie, energie nucleară și eoliană, reunind expertiză vastă în inginerie, producție și energie. Pentru persoanele aflate în căutarea unui loc de muncă, compania oferă oportunități de a contribui la infrastructuri și tehnologii care susțin furnizarea unei electricități mai fiabile, accesibile și cu emisii mai reduse.
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Locurile de muncă ale companiei

GE Vernova Technical Support Engineer – Power Systems (Remote, United States)

Provide Level 2 technical support for GE Vernova relays, meters, and software used in utility and industrial power systems. Investigate faults, configurations, commissioning issues, and customer integrations.

USStatele Unite ale AmericiiRemoteNormă întreagăJuniorLimbă Obligatorie: englezăInginer de suport

Descriere

  • Deliver Level 2 technical support and manage customer cases through phone, email, and other communication channels
  • Investigate and reproduce technical problems while partnering with Product Line teams to resolve customer issues
  • Work with L3/L4 engineering teams on escalated investigations and produce thorough problem documentation
  • Recommend replacement or upgrade paths for obsolete products
  • Keep quality-management and CRM records accurate and current
  • Track RMA status and maintain related documentation
  • Identify training needs, pursue professional development, and train others
  • Monitor cases escalated through GE processes and report their progress
  • Create support documentation and maintain a knowledge base of technical guidance and resolution results
  • Update status records and critical case reports for open customer issues across tiers and severity levels
  • Participate in product-line meetings to present updates and drive resolution of outstanding requests
  • Schedule and lead customer case reviews while preparing case summaries and metric reports
  • Identify relay firmware issues and diagnose them through testing
  • Communicate professionally with stakeholders at every level of the customer organization

Cerințe

  • Associate degree from an accredited college or university, or equivalent experience
  • At least one year of relevant experience
  • Willingness and ability to travel up to 25% of the time
  • At least two years of experience with power system protection and control
  • Knowledge of protection, control, and communications applications in industrial and utility environments
  • Ability to provide on-call, after-hours, or modified-hours support for customers
  • Experience with GE Multilin protection and control products
  • Expertise in power system automation and communications
  • Experience testing protection and control systems with secondary injection methods
  • Ability to perform post-fault power system analysis and recommend settings or application changes
  • Hands-on experience configuring and troubleshooting protection and control systems
  • Experience configuring and troubleshooting 61850-based protection systems
  • Practical knowledge of protective relay settings, features, and network communications
  • Ability to work effectively without direct supervision
  • Strong problem-solving ability
  • Flexible, adaptable approach with openness to changing responsibilities and tasks

Beneficii

  • Relocation assistance is not provided.

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