dcbel
dcbel
51 – 200 कर्मचारी
SaaSऊर्जाहार्डवेयर
dcbel आधुनिक घरों के लिए ऊर्जा तकनीक विकसित करता है। यह हार्डवेयर और सॉफ़्टवेयर को मिलाकर घर के मालिकों को नवीकरणीय ऊर्जा का बेहतर उपयोग करने में मदद करता है। इसका प्रमुख उत्पाद Ara स्मार्ट होम एनर्जी स्टेशन है, जो ऊर्जा से जुड़े कई अनुप्रयोगों को एक साथ लाता है और घरेलू ऊर्जा उपयोग के अधिक कनेक्टेड और व्यक्तिगत प्रबंधन में सहायता करता है। ऊर्जा, हार्डवेयर और SaaS क्षेत्रों में काम करते हुए, dcbel ऐसे उपकरणों पर ध्यान केंद्रित करता है जो दक्षता बढ़ा सकते हैं, लागत प्रबंधन में मदद कर सकते हैं और अधिक टिकाऊ घरेलू ऊर्जा प्रणालियों का समर्थन कर सकते हैं।

Customer Support Specialist - San Francisco Hybrid

Support customers using dcbel Ara residential energy stations, solar, storage, and EV systems. Troubleshoot issues, resolve inquiries, and coordinate technical field support.

विवरण

  • Deliver first-level troubleshooting for customers using dcbel Ara products and services
  • Arrange second-level technical assistance when needed
  • Address customer questions, recommend solutions, and explain product features and functionality
  • Assist customers through chat, phone calls, email, and live chat
  • Provide accurate, professional responses that support strong customer satisfaction
  • Assess customers’ home configurations to identify setup or product problems
  • Help customers manage their products and ensure each interaction is useful
  • Meet response-time SLAs for email, chat, and telephone support
  • Escalate cases for remote second-level assistance or on-site field service
  • Record customer conversations, technical problems, and resolutions in the CRM and knowledge base
  • Track complaints across support channels and proactively contact customers to resolve issues
  • Collect customer feedback and communicate relevant insights to internal teams
  • Respond promptly and accurately to order-status questions and service-knowledge requests
  • Report service failures and customer concerns internally
  • Work closely with Sales and Field Operations
  • Complete customer profiles by asking clarifying questions, building rapport, and engaging with each inquiry

आवश्यकताएँ

  • Background in front-line customer support, field support, or a comparable role
  • Working knowledge of residential solar and storage products, home systems, and troubleshooting
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Availability for a structured schedule that includes some evenings and weekends
  • Excellent written, verbal, interpersonal, and communication skills
  • Strong active listening abilities and confidence engaging with customers
  • Ability to build rapport and maintain positive relationships with customers and colleagues
  • Professional, courteous telephone manner
  • Self-directed work style with the ability to operate with limited supervision
  • Ability to manage multiple tasks while using several systems and assisting customers
  • Sound judgment when handling customer issues and escalating them appropriately
  • Familiarity with help desk software is an advantage
  • Fluency in written and spoken English and Spanish

लाभ

  • Join a company supported by respected global investors and holder of patents intended to advance the energy sector
  • Opportunities for professional development with blue-chip partners and experienced energy specialists
  • Work within a close-knit team

संबंधित नौकरियाँ

Knowtion Health
Napco National

Purchasing Coordinator, Saudi Arabia (Remote)

Napco National

Coordinate purchasing operations for a manufacturing business in Saudi Arabia, from purchase orders and supplier deliveries to customs paperwork and material transfers. Support shipment clearance, invoice processing, supplier claims, and product certificate renewals.

खोलें
Artemys

IT Talent Acquisition Specialist

Artemys

Recruit IT infrastructure professionals for Artemys, a digital transformation company. Lead sourcing and hiring while contributing to employer branding initiatives.

खोलें
4M Analytics

Senior Computer Vision Algorithm Engineer

4M Analytics

Develop computer vision and machine learning systems for 4M Analytics’ subsurface utility mapping platform. Own algorithms from research through production in partnership with data engineering and product teams.

खोलें
Joom

Enterprise Customer Success Manager, Brazil (Remote)

Joom

Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.

खोलें
Cyera

Regional Sales Director, Identity Security

Cyera

Lead Cyera’s Pacific Northwest sales team, grow the territory, and exceed quotas for its AI and data security platform.

खोलें
Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

खोलें
Dream

Senior Program Manager, Sovereign AI (Hybrid, Israel)

Dream

Lead Dream’s Sovereign AI roadmap for government and critical infrastructure customers, coordinating research, engineering, product, launches, and AI-enabled operations.

खोलें
Claroty