A.P. Moller - Maersk
A.P. Moller - Maersk
A.P. Moller - Maersk एक एकीकृत लॉजिस्टिक्स कंपनी है, जो डिजिटल टूल और व्यापक समुद्री नेटवर्क के माध्यम से व्यवसायों को अंतरराष्ट्रीय शिपिंग प्रबंधित करने में मदद करती है। इसकी सेवाएँ माल ढुलाई की प्रक्रिया के प्रमुख चरणों में सहायता करती हैं, जिनमें शिपमेंट की कीमत तय करना, बुकिंग, दस्तावेज़ जमा करना और माल की ट्रैकिंग शामिल हैं। कंपनी ऑटोमोटिव, निर्माण, परामर्श, एफएमसीजी, खुदरा और फार्मास्यूटिकल्स जैसे उद्योगों को सेवाएँ देती है तथा आपूर्ति शृंखलाओं को जोड़ने पर केंद्रित एक बड़े वैश्विक संगठन में नौकरी के अवसर प्रदान करती है।

Customer Experience Consultant - Logistics | Maersk | Tel Aviv

Manage end-to-end shipment coordination and customer relationships for Maersk’s integrated logistics operations in Tel Aviv. Resolve queries, coordinate processes, support retention, and deliver timely customer solutions.

विवरण

  • Oversee and monitor shipments from initiation through completion
  • Coordinate shipment handling with internal and external stakeholders
  • Manage the end-to-end flow of shipments across relevant processes
  • Deliver customer solutions using logistics knowledge and process expertise
  • Resolve enquiries from shippers, customers, sales teams, and other stakeholders
  • Provide prompt customer responses and help prevent recurring service issues
  • Prepare and submit required documentation accurately and on schedule
  • Communicate shipment updates to internal and external stakeholders
  • Support cross-selling, up-selling, and customer retention initiatives
  • Adhere to established processes, Standard Operating Procedures, and Internal Operating Procedures
  • Address enquiries and escalate issues when necessary
  • Partner with the Commercial team to build and strengthen customer relationships
  • Follow customer SOPs and track applicable KPIs
  • Produce reports and complete other assigned responsibilities

आवश्यकताएँ

  • Fluent Hebrew and English language skills are required
  • Experience in a customer-facing position, preferably in logistics
  • Solid knowledge of logistics and freight-forwarding products, solutions, and terminology
  • Demonstrated experience working as a customer service agent
  • Ability to lead cross-functional process improvements and enhance dissatisfied customers’ experiences
  • Demonstrated experience in a matrixed, multicultural organization
  • Ability to develop strong local and international relationships and networks
  • Well-developed communication, persuasion, influencing, and negotiation skills
  • Strong skills in assessing needs and asking effective questions
  • Ability to address common customer objections
  • Self-motivated and focused on performance
  • Submit a CV and cover letter written in English

लाभ

  • Build valuable relationships with existing and prospective customers in an international and challenging business environment
  • Work in a diverse, collaborative workplace
  • Access a continuous learning environment
  • Join professional teams where contributions are recognized
  • Receive support for adjustments or accommodations during the application and hiring process

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