A.P. Moller - Maersk is an integrated logistics company that helps businesses manage international shipping through digital tools and a broad ocean network. Its services support key stages of freight movement, including shipment pricing, booking, document submission, and cargo tracking. The company serves industries such as automotive, construction, consulting, FMCG, retail, and pharmaceuticals, offering job opportunities across a large global organization focused on connecting supply chains.
Customer Experience Consultant - Logistics | Maersk | Tel Aviv
Manage end-to-end shipment coordination and customer relationships for Maersk’s integrated logistics operations in Tel Aviv. Resolve queries, coordinate processes, support retention, and deliver timely customer solutions.
Description
- Oversee and monitor shipments from initiation through completion
- Coordinate shipment handling with internal and external stakeholders
- Manage the end-to-end flow of shipments across relevant processes
- Deliver customer solutions using logistics knowledge and process expertise
- Resolve enquiries from shippers, customers, sales teams, and other stakeholders
- Provide prompt customer responses and help prevent recurring service issues
- Prepare and submit required documentation accurately and on schedule
- Communicate shipment updates to internal and external stakeholders
- Support cross-selling, up-selling, and customer retention initiatives
- Adhere to established processes, Standard Operating Procedures, and Internal Operating Procedures
- Address enquiries and escalate issues when necessary
- Partner with the Commercial team to build and strengthen customer relationships
- Follow customer SOPs and track applicable KPIs
- Produce reports and complete other assigned responsibilities
Requirements
- Fluent Hebrew and English language skills are required
- Experience in a customer-facing position, preferably in logistics
- Solid knowledge of logistics and freight-forwarding products, solutions, and terminology
- Demonstrated experience working as a customer service agent
- Ability to lead cross-functional process improvements and enhance dissatisfied customers’ experiences
- Demonstrated experience in a matrixed, multicultural organization
- Ability to develop strong local and international relationships and networks
- Well-developed communication, persuasion, influencing, and negotiation skills
- Strong skills in assessing needs and asking effective questions
- Ability to address common customer objections
- Self-motivated and focused on performance
- Submit a CV and cover letter written in English
Benefits
- Build valuable relationships with existing and prospective customers in an international and challenging business environment
- Work in a diverse, collaborative workplace
- Access a continuous learning environment
- Join professional teams where contributions are recognized
- Receive support for adjustments or accommodations during the application and hiring process