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Nerdio
Nerdio
51 – 200 कर्मचारी
परामर्शलॉजिस्टिक्सस्वास्थ्य सेवा
Nerdio उद्यमों और प्रबंधित सेवा प्रदाताओं के लिए Microsoft Azure, Windows 365 और Microsoft Intune पर आधारित क्लाउड प्रबंधन सॉफ़्टवेयर विकसित करता है। इसके Nerdio Manager उत्पाद वर्चुअल डेस्कटॉप और क्लाउड वातावरणों की तैनाती, प्रशासन और अनुकूलन को स्वचालित करते हैं, जिससे IT टीमें परिचालन प्रयास कम कर सकती हैं और Azure लागतों पर नियंत्रण रख सकती हैं। Nerdio का प्लेटफ़ॉर्म वित्तीय सेवाओं, शिक्षा, सरकारी सेवाओं और स्वास्थ्य सेवा सहित विभिन्न क्षेत्रों के संगठनों का समर्थन करता है तथा सुरक्षा, उपयोग में सरलता और कुशल IT संचालन पर केंद्रित है।
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कंपनी की नौकरियाँ

Customer Account Manager at Nerdio (UK Remote)

Manage post-sale relationships with corporate customers across onboarding, adoption, renewals, and expansion. Support Microsoft cloud customers at Nerdio through strategic account engagement and value delivery.

GBयूनाइटेड किंगडमIEआयरलैंडरिमोटपूर्णकालिकजूनियरमध्य स्तरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीअकाउंट मैनेजरबिक्री
Azureक्लाउड

विवरण

  • Manage the complete post-sale relationship for a portfolio of corporate accounts
  • Increase customer value realization, account health, and renewal performance
  • Uncover potential opportunities for account expansion
  • Act as the main customer contact from deal completion through onboarding, value delivery, expansion, and renewal
  • Own the strategic relationship with customers after the sale
  • Develop and coordinate onboarding plans with customers and internal stakeholders to promote adoption
  • Conduct Executive Business Reviews that connect customer progress with business objectives and the product roadmap
  • Assess account health through usage data, engagement indicators, and other relevant signals
  • Coordinate responses to account risks and customer satisfaction concerns
  • Recognize, qualify, and direct suitable upsell and cross-sell opportunities
  • Partner with Account Executives to increase the value of customer accounts
  • Manage the commercial renewal process through contract signature
  • Develop testimonials and case studies while supporting community initiatives such as Training Camps and the Customer Advisory Board

आवश्यकताएँ

  • Experience in a software business model such as SaaS, PaaS, or IaaS
  • Customer relationship management experience spanning IT Operations, Finance, and Software Engineering is preferred
  • Background in contract negotiation and resolving customer conflicts
  • Demonstrated customer relationship management experience, ideally with enterprise accounts
  • Track record of leading executive-level business reviews, including QBRs or EBRs
  • Experience engaging and building trust with VP-level and more senior stakeholders
  • Experience applying the LAER framework: land, adopt, expand, and retain
  • Ability to identify, qualify, and refer account expansion opportunities
  • Accurate forecasting ability and knowledge of account health indicators and customer-base trends
  • Ability to communicate a technically grounded value proposition
  • Willingness and ability to use AI tools for account research, preparation, and reporting
  • Two to four years of experience in customer success or account management, preferably in technology
  • Working knowledge of cloud computing, IT services, or related domains
  • Ability to establish and sustain strong customer relationships
  • Experience managing accounts across handoffs, onboarding, renewals, escalations, and other stages of the customer lifecycle
  • Strong collaboration skills when working with Technical Account Managers and Sales
  • Proficiency with CRM platforms and other relevant software
  • Understanding of customer success measures such as GRR and NRR, with the ability to interpret related data
  • Familiarity with Virtual Desktop Infrastructure, Microsoft Azure, and cloud services is preferred
  • Knowledge of IT project management methods and established best practices is preferred

लाभ

  • Base salary with a commission plan
  • Stock option eligibility
  • Health and welfare coverage
  • Life and disability insurance plans
  • Retirement plan
  • Unlimited flexible paid time off, including a day off for your birthday
  • Collaborative working environment

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