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Nerdio
Nerdio
51 – 200 Employees
ConsultingHealthcareLogistics
Nerdio develops cloud management software for enterprises and managed service providers using Microsoft Azure, Windows 365, and Microsoft Intune. Its Nerdio Manager products automate the deployment, administration, and optimization of virtual desktops and cloud environments, helping IT teams reduce operational effort and control Azure costs. Nerdio’s platform supports organizations across sectors including financial services, education, government, and healthcare, with a focus on security, usability, and efficient IT operations.
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Customer Account Manager at Nerdio (UK Remote)

Manage post-sale relationships with corporate customers across onboarding, adoption, renewals, and expansion. Support Microsoft cloud customers at Nerdio through strategic account engagement and value delivery.

GBUnited KingdomIEIrelandRemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredAccount ManagerSales
AzureCloud

Description

  • Manage the complete post-sale relationship for a portfolio of corporate accounts
  • Increase customer value realization, account health, and renewal performance
  • Uncover potential opportunities for account expansion
  • Act as the main customer contact from deal completion through onboarding, value delivery, expansion, and renewal
  • Own the strategic relationship with customers after the sale
  • Develop and coordinate onboarding plans with customers and internal stakeholders to promote adoption
  • Conduct Executive Business Reviews that connect customer progress with business objectives and the product roadmap
  • Assess account health through usage data, engagement indicators, and other relevant signals
  • Coordinate responses to account risks and customer satisfaction concerns
  • Recognize, qualify, and direct suitable upsell and cross-sell opportunities
  • Partner with Account Executives to increase the value of customer accounts
  • Manage the commercial renewal process through contract signature
  • Develop testimonials and case studies while supporting community initiatives such as Training Camps and the Customer Advisory Board

Requirements

  • Experience in a software business model such as SaaS, PaaS, or IaaS
  • Customer relationship management experience spanning IT Operations, Finance, and Software Engineering is preferred
  • Background in contract negotiation and resolving customer conflicts
  • Demonstrated customer relationship management experience, ideally with enterprise accounts
  • Track record of leading executive-level business reviews, including QBRs or EBRs
  • Experience engaging and building trust with VP-level and more senior stakeholders
  • Experience applying the LAER framework: land, adopt, expand, and retain
  • Ability to identify, qualify, and refer account expansion opportunities
  • Accurate forecasting ability and knowledge of account health indicators and customer-base trends
  • Ability to communicate a technically grounded value proposition
  • Willingness and ability to use AI tools for account research, preparation, and reporting
  • Two to four years of experience in customer success or account management, preferably in technology
  • Working knowledge of cloud computing, IT services, or related domains
  • Ability to establish and sustain strong customer relationships
  • Experience managing accounts across handoffs, onboarding, renewals, escalations, and other stages of the customer lifecycle
  • Strong collaboration skills when working with Technical Account Managers and Sales
  • Proficiency with CRM platforms and other relevant software
  • Understanding of customer success measures such as GRR and NRR, with the ability to interpret related data
  • Familiarity with Virtual Desktop Infrastructure, Microsoft Azure, and cloud services is preferred
  • Knowledge of IT project management methods and established best practices is preferred

Benefits

  • Base salary with a commission plan
  • Stock option eligibility
  • Health and welfare coverage
  • Life and disability insurance plans
  • Retirement plan
  • Unlimited flexible paid time off, including a day off for your birthday
  • Collaborative working environment

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