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American Consumer Credit Counseling
American Consumer Credit Counseling
51 – 200 कर्मचारी
गैर-लाभकारीवित्तशिक्षा
American Consumer Credit Counseling एक गैर-लाभकारी संगठन है, जो व्यक्तियों और परिवारों को असुरक्षित ऋण से निपटने, अपना क्रेडिट मजबूत करने और अधिक वित्तीय स्थिरता बनाने में सहायता करता है। इसकी सेवाओं में व्यक्तिगत क्रेडिट परामर्श, ऋण प्रबंधन योजनाएँ, ऋण समेकन और ऋण निपटान संबंधी मार्गदर्शन, दिवालियापन परामर्श, आवास परामर्श तथा कार्यशालाओं और वेबिनार के माध्यम से वित्तीय शिक्षा शामिल हैं। संगठन ऑनलाइन पोर्टल और मोबाइल ऐप जैसे डिजिटल साधनों के माध्यम से भी ग्राहकों की सहायता करता है और व्यावहारिक बजट-निर्धारण मार्गदर्शन को सामुदायिक संपर्क तथा दिवालियापन के विकल्पों पर शिक्षा के साथ जोड़ता है।
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कंपनी की नौकरियाँ

Client Success Trainer – Oregon Remote

Remote Client Success Trainer role supporting American Consumer Credit Counseling’s consumer credit service teams. Leads AI-enabled training, certifications, continuing education, CRM instruction, and compliant procedure development.

USसंयुक्त राज्यORओरेगनरिमोटपूर्णकालिकजूनियरमध्य स्तरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Create engaging manuals, presentations, and multimedia training focused on digital tools, client service, and automation.
  • Deliver interactive instruction in communication, customer service practices, debt management plans, and system tools.
  • Assess trainee performance through testing, coaching, and constructive feedback.
  • Establish and track training schedules and task-specific completion targets.
  • Investigate emerging technologies and changing service approaches.
  • Work with leadership to define training priorities, establish strategic objectives, and evaluate results.
  • Assist the Training Committee with the design, revision, and delivery of training programs.
  • Implement and teach AI tools, including chatbots, virtual assistants, and predictive analytics.
  • Train employees to use ACCC’s CRM platform and client portal.
  • Oversee certification preparation, conduct examinations, and uphold PFE and internal compliance standards.
  • Monitor continuing education credits and maintain eligibility for CSM certification.
  • Develop and revise standard operating procedures to promote consistency, accuracy, and regulatory compliance.
  • Contribute to department-led special projects and initiatives.

आवश्यकताएँ

  • High school diploma or equivalent is required.
  • At least two years of customer service or related experience, or an equivalent combination of education and experience.
  • Earn PFE Debt Management Professional Certification within 12 months of hire.
  • Previous supervisory, training, or team lead experience is preferred.
  • Strong written and verbal communication skills.
  • Proficiency with computer applications and CRM platforms.
  • Effective organizational and time management abilities.
  • Strong collaboration and interpersonal skills.
  • Ability to follow procedures and teach them clearly.
  • Professional, detail-oriented communication by phone and email.
  • Ability to sit or stand for extended periods.
  • Ability to occasionally lift up to 25 pounds, reach, and file.
  • Must use proper lifting techniques.

लाभ

  • Comprehensive medical, dental, and vision insurance.
  • Medical and dependent-care Flexible Spending Accounts.
  • Short- and long-term disability coverage plus life insurance.
  • 401(k) retirement plan with company matching.
  • Paid time off and company holidays.
  • Remote work flexibility.
  • Professional development and training opportunities.
  • Supportive team environment centered on a mission-driven culture.

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