American Consumer Credit Counseling
American Consumer Credit Counseling
51 – 200 Xodimlar
MoliyaNotijoratTa’lim
American Consumer Credit Counseling jismoniy shaxslar va oilalarga ta’minlanmagan qarzlarini tartibga solish, kredit holatini yaxshilash va yanada barqaror moliyaviy ahvol yaratishda yordam berishga yo‘naltirilgan notijorat tashkilotdir. Uning xizmatlari qatoriga shaxsiy kredit maslahati, qarzni boshqarish rejalari, qarzlarni birlashtirish va kelishuv asosida hal etish bo‘yicha yo‘l-yo‘riq, bankrotlik maslahati, uy-joy maslahati, shuningdek seminarlar va vebinarlar orqali moliyaviy ta’lim berish kiradi. Tashkilot onlayn portal va mobil ilova kabi raqamli vositalar orqali ham mijozlarni qo‘llab-quvvatlaydi hamda amaliy budjet tuzish bo‘yicha tavsiyalarni jamoatchilik bilan ishlash va bankrotlikka muqobil variantlar haqidagi ta’lim bilan uyg‘unlashtiradi.

Client Success Trainer – Oregon Remote

Remote Client Success Trainer role supporting American Consumer Credit Counseling’s consumer credit service teams. Leads AI-enabled training, certifications, continuing education, CRM instruction, and compliant procedure development.

Tavsif

  • Create engaging manuals, presentations, and multimedia training focused on digital tools, client service, and automation.
  • Deliver interactive instruction in communication, customer service practices, debt management plans, and system tools.
  • Assess trainee performance through testing, coaching, and constructive feedback.
  • Establish and track training schedules and task-specific completion targets.
  • Investigate emerging technologies and changing service approaches.
  • Work with leadership to define training priorities, establish strategic objectives, and evaluate results.
  • Assist the Training Committee with the design, revision, and delivery of training programs.
  • Implement and teach AI tools, including chatbots, virtual assistants, and predictive analytics.
  • Train employees to use ACCC’s CRM platform and client portal.
  • Oversee certification preparation, conduct examinations, and uphold PFE and internal compliance standards.
  • Monitor continuing education credits and maintain eligibility for CSM certification.
  • Develop and revise standard operating procedures to promote consistency, accuracy, and regulatory compliance.
  • Contribute to department-led special projects and initiatives.

Talablar

  • High school diploma or equivalent is required.
  • At least two years of customer service or related experience, or an equivalent combination of education and experience.
  • Earn PFE Debt Management Professional Certification within 12 months of hire.
  • Previous supervisory, training, or team lead experience is preferred.
  • Strong written and verbal communication skills.
  • Proficiency with computer applications and CRM platforms.
  • Effective organizational and time management abilities.
  • Strong collaboration and interpersonal skills.
  • Ability to follow procedures and teach them clearly.
  • Professional, detail-oriented communication by phone and email.
  • Ability to sit or stand for extended periods.
  • Ability to occasionally lift up to 25 pounds, reach, and file.
  • Must use proper lifting techniques.

Imtiyozlar

  • Comprehensive medical, dental, and vision insurance.
  • Medical and dependent-care Flexible Spending Accounts.
  • Short- and long-term disability coverage plus life insurance.
  • 401(k) retirement plan with company matching.
  • Paid time off and company holidays.
  • Remote work flexibility.
  • Professional development and training opportunities.
  • Supportive team environment centered on a mission-driven culture.

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