Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Bilingual Customer Service Representative — Mexico Remote

Support US-based customer service operations remotely from Mexico, handling customer interactions in English. The role requires call center experience and the ability to work across multiple systems.

विवरण

  • Assist expanding US-based customer support operations
  • Manage inbound and/or outbound customer interactions
  • Use multiple systems efficiently
  • Work in a fast-paced, structured remote customer service setting
  • Complete all required steps in the hiring process
  • Complete a background check if shortlisted and required

आवश्यकताएँ

  • Bring prior US BPO or call center experience
  • Communicate fluently in spoken and written English
  • Demonstrate strong customer service and communication abilities
  • Have experience managing inbound and/or outbound customer interactions
  • Multitask and work efficiently across multiple systems
  • Be professional, reliable, and detail-oriented
  • Work comfortably in a structured remote setting
  • Use a Windows 11 PC; Macs are not supported
  • Have a computer with 16 GB of RAM
  • Have dual monitors
  • Have a webcam and headset
  • Use an i5 processor or higher
  • Have fibre internet with a wired Ethernet connection
  • Have a backup power solution
  • Use Microsoft Teams and Office 365
  • Submit a resume in English
  • Pass an applicable background check if required
  • Complete every stage of the hiring process

लाभ

  • Receive payment weekly in arrears
  • Receive full pay for training
  • Work fully remotely from home
  • Work as an independent contractor

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