Resolv Global
Resolv Global
51 – 200 Darbuotojai
B2BĮdarbinimasKonsultavimas
„Resolv Global“ yra verslo procesų valdymo ir personalo paslaugų įmonė, padedanti verslui dideliu mastu teikti klientų aptarnavimo, techninės pagalbos ir administracines paslaugas. Jos daugiakalbės komandos dirba šešiuose paslaugų teikimo centruose ir nuotolinėse vietose, aptarnauja daugiau kaip 18 kalbų ir teikia hibridinio darbo, darbo iš namų bei visą parą veikiančių paslaugų modelius. Įmonė derina darbuotojų valdymo kompetenciją su technologijomis, kad padėtų verslo klientams, įskaitant „Fortune 500“ organizacijas, aptarnauti klientus tarptautinėse rinkose.

Bilingual Customer Service Representative — Mexico Remote

Support US-based customer service operations remotely from Mexico, handling customer interactions in English. The role requires call center experience and the ability to work across multiple systems.

Aprašymas

  • Assist expanding US-based customer support operations
  • Manage inbound and/or outbound customer interactions
  • Use multiple systems efficiently
  • Work in a fast-paced, structured remote customer service setting
  • Complete all required steps in the hiring process
  • Complete a background check if shortlisted and required

Reikalavimai

  • Bring prior US BPO or call center experience
  • Communicate fluently in spoken and written English
  • Demonstrate strong customer service and communication abilities
  • Have experience managing inbound and/or outbound customer interactions
  • Multitask and work efficiently across multiple systems
  • Be professional, reliable, and detail-oriented
  • Work comfortably in a structured remote setting
  • Use a Windows 11 PC; Macs are not supported
  • Have a computer with 16 GB of RAM
  • Have dual monitors
  • Have a webcam and headset
  • Use an i5 processor or higher
  • Have fibre internet with a wired Ethernet connection
  • Have a backup power solution
  • Use Microsoft Teams and Office 365
  • Submit a resume in English
  • Pass an applicable background check if required
  • Complete every stage of the hiring process

Privalumai

  • Receive payment weekly in arrears
  • Receive full pay for training
  • Work fully remotely from home
  • Work as an independent contractor

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