Resolv Global
Resolv Global
51 – 200 Zaposleni
B2BSvetovanjeZaposlovanje
Resolv Global je podjetje za BPO in kadrovske storitve, ki podjetjem pomaga zagotavljati podporo strankam, tehnično podporo in zaledne poslovne operacije v velikem obsegu. Njegove večjezične ekipe delujejo v šestih centrih za izvajanje storitev in na oddaljenih lokacijah, podpirajo več kot 18 jezikov ter zagotavljajo hibridne modele dela, delo od doma in storitve, ki so na voljo 24 ur na dan, vse dni v tednu. Podjetje združuje strokovno znanje o delovni sili s tehnologijo, da poslovnim strankam, vključno z organizacijami s seznama Fortune 500, pomaga oskrbovati stranke na mednarodnih trgih.

Bilingual Customer Service Representative — Mexico Remote

Support US-based customer service operations remotely from Mexico, handling customer interactions in English. The role requires call center experience and the ability to work across multiple systems.

Opis

  • Assist expanding US-based customer support operations
  • Manage inbound and/or outbound customer interactions
  • Use multiple systems efficiently
  • Work in a fast-paced, structured remote customer service setting
  • Complete all required steps in the hiring process
  • Complete a background check if shortlisted and required

Zahteve

  • Bring prior US BPO or call center experience
  • Communicate fluently in spoken and written English
  • Demonstrate strong customer service and communication abilities
  • Have experience managing inbound and/or outbound customer interactions
  • Multitask and work efficiently across multiple systems
  • Be professional, reliable, and detail-oriented
  • Work comfortably in a structured remote setting
  • Use a Windows 11 PC; Macs are not supported
  • Have a computer with 16 GB of RAM
  • Have dual monitors
  • Have a webcam and headset
  • Use an i5 processor or higher
  • Have fibre internet with a wired Ethernet connection
  • Have a backup power solution
  • Use Microsoft Teams and Office 365
  • Submit a resume in English
  • Pass an applicable background check if required
  • Complete every stage of the hiring process

Ugodnosti

  • Receive payment weekly in arrears
  • Receive full pay for training
  • Work fully remotely from home
  • Work as an independent contractor

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