EXL
EXL
EXL tashkilotlarga operatsiyalarini takomillashtirish va yanada to‘g‘ri qarorlar qabul qilishda yordam beradigan, ma’lumotlar, tahlil va texnologiyalardan foydalanishga ixtisoslashgan biznes konsalting va xizmatlar kompaniyasidir. Uning faoliyati operatsiyalarni boshqarish, qarorlar tahlili va raqamli transformatsiyani qamrab oladi. Kompaniya sog‘liqni saqlash, sug‘urta, moliya va logistika sohalaridagi mijozlarni qo‘llab-quvvatlash tajribasiga ega. EXL ma’lumotlar fanini amaliy biznes tajribasi bilan birlashtirib, har bir tashkilotning maqsadlari, operatsion modeli va soha sharoitlariga mos yechimlar ishlab chiqadi.

Senior Executive, Workforce Management Scheduling

Schedule frontline contact center teams using IEX Workforce Management and analyze CMS data. Improve staffing allocation and reporting with Excel and Power BI.

Tavsif

  • Schedule frontline staff in IEX Workforce Management and support adherence to service level agreements
  • Build schedules from historical data and work with stakeholders to address changing demand
  • Create and maintain reports from CMS and IEX data using Excel and Power BI
  • Analyze data to inform operational decisions
  • Track real-time schedule adherence and adjust resource allocation
  • Review scheduling processes, identify efficiency improvements, and apply best practices
  • Coordinate with operations teams to support business objectives

Talablar

  • Bachelor’s degree; a degree in Business Administration, Statistics, or a related field is an advantage
  • 3–4 years of experience in workforce management
  • Demonstrated experience with IEX Workforce Management
  • Strong analytical ability
  • Familiarity with Avaya CMS is an advantage
  • Able to work effectively in a fast-paced setting and manage multiple priorities
  • Strong written and spoken communication skills
  • Careful attention to detail
  • Strong knowledge of Microsoft Excel, IEX, and Erlang methodology
  • Power BI experience is an advantage

O‘xshash ish o‘rinlari