Senior Finance Executive, Balance Sheet Reconciliations
EXLReconcile balance sheet accounts and resolve ledger discrepancies for EXL’s finance team in India. Maintain accurate financial records that support reporting and compliance.
Deschide
EXL este o companie de consultanță și servicii pentru afaceri care ajută organizațiile să utilizeze datele, analizele și tehnologia pentru a-și îmbunătăți operațiunile și a lua decizii mai bune. Activitatea sa include managementul operațiunilor, analiza decizională și transformarea digitală, având experiență în sprijinirea clienților din domeniul sănătății, al asigurărilor, al finanțelor și al logisticii. EXL combină știința datelor cu expertiza practică în afaceri pentru a dezvolta soluții adaptate obiectivelor, modelului operațional și contextului sectorial al fiecărei organizații.
Senior Executive, Workforce Management Scheduling
Schedule frontline contact center teams using IEX Workforce Management and analyze CMS data. Improve staffing allocation and reporting with Excel and Power BI.
Descriere
- Schedule frontline staff in IEX Workforce Management and support adherence to service level agreements
- Build schedules from historical data and work with stakeholders to address changing demand
- Create and maintain reports from CMS and IEX data using Excel and Power BI
- Analyze data to inform operational decisions
- Track real-time schedule adherence and adjust resource allocation
- Review scheduling processes, identify efficiency improvements, and apply best practices
- Coordinate with operations teams to support business objectives
Cerințe
- Bachelor’s degree; a degree in Business Administration, Statistics, or a related field is an advantage
- 3–4 years of experience in workforce management
- Demonstrated experience with IEX Workforce Management
- Strong analytical ability
- Familiarity with Avaya CMS is an advantage
- Able to work effectively in a fast-paced setting and manage multiple priorities
- Strong written and spoken communication skills
- Careful attention to detail
- Strong knowledge of Microsoft Excel, IEX, and Erlang methodology
- Power BI experience is an advantage
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