EXL
EXL
EXL yra verslo konsultavimo ir paslaugų įmonė, padedanti organizacijoms pasitelkti duomenis, analitiką ir technologijas veiklai gerinti bei geresniems sprendimams priimti. Įmonės veikla apima operacijų valdymą, sprendimų analitiką ir skaitmeninę transformaciją, o jos patirtis apima darbą su sveikatos priežiūros, draudimo, finansų ir logistikos sektorių klientais. EXL derina duomenų mokslą su praktine verslo kompetencija, kad sukurtų sprendimus, pritaikytus kiekvienos organizacijos tikslams, veiklos modeliui ir sektoriaus aplinkai.

Senior Executive, Workforce Management Scheduling

Schedule frontline contact center teams using IEX Workforce Management and analyze CMS data. Improve staffing allocation and reporting with Excel and Power BI.

Aprašymas

  • Schedule frontline staff in IEX Workforce Management and support adherence to service level agreements
  • Build schedules from historical data and work with stakeholders to address changing demand
  • Create and maintain reports from CMS and IEX data using Excel and Power BI
  • Analyze data to inform operational decisions
  • Track real-time schedule adherence and adjust resource allocation
  • Review scheduling processes, identify efficiency improvements, and apply best practices
  • Coordinate with operations teams to support business objectives

Reikalavimai

  • Bachelor’s degree; a degree in Business Administration, Statistics, or a related field is an advantage
  • 3–4 years of experience in workforce management
  • Demonstrated experience with IEX Workforce Management
  • Strong analytical ability
  • Familiarity with Avaya CMS is an advantage
  • Able to work effectively in a fast-paced setting and manage multiple priorities
  • Strong written and spoken communication skills
  • Careful attention to detail
  • Strong knowledge of Microsoft Excel, IEX, and Erlang methodology
  • Power BI experience is an advantage

Susiję darbai