EXL
EXL
EXL ir biznesa konsultāciju un pakalpojumu uzņēmums, kas palīdz organizācijām izmantot datus, analītiku un tehnoloģijas, lai uzlabotu darbību un pieņemtu labākus lēmumus. Uzņēmuma darbība ietver operāciju pārvaldību, lēmumu analītiku un digitālo transformāciju, kā arī pieredzi darbā ar klientiem veselības aprūpes, apdrošināšanas, finanšu un loģistikas nozarēs. EXL apvieno datu zinātni ar praktisku uzņēmējdarbības kompetenci, lai izstrādātu risinājumus, kas pielāgoti katras organizācijas mērķiem, darbības modelim un nozares kontekstam.

Senior Executive, Workforce Management Scheduling

Schedule frontline contact center teams using IEX Workforce Management and analyze CMS data. Improve staffing allocation and reporting with Excel and Power BI.

Apraksts

  • Schedule frontline staff in IEX Workforce Management and support adherence to service level agreements
  • Build schedules from historical data and work with stakeholders to address changing demand
  • Create and maintain reports from CMS and IEX data using Excel and Power BI
  • Analyze data to inform operational decisions
  • Track real-time schedule adherence and adjust resource allocation
  • Review scheduling processes, identify efficiency improvements, and apply best practices
  • Coordinate with operations teams to support business objectives

Prasības

  • Bachelor’s degree; a degree in Business Administration, Statistics, or a related field is an advantage
  • 3–4 years of experience in workforce management
  • Demonstrated experience with IEX Workforce Management
  • Strong analytical ability
  • Familiarity with Avaya CMS is an advantage
  • Able to work effectively in a fast-paced setting and manage multiple priorities
  • Strong written and spoken communication skills
  • Careful attention to detail
  • Strong knowledge of Microsoft Excel, IEX, and Erlang methodology
  • Power BI experience is an advantage

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