EXL
EXL
EXL एक व्यावसायिक परामर्श और सेवाएँ प्रदान करने वाली कंपनी है, जो संगठनों को डेटा, विश्लेषण और प्रौद्योगिकी का उपयोग करके संचालन में सुधार करने और बेहतर निर्णय लेने में सहायता करती है। इसके कार्यों में संचालन प्रबंधन, निर्णय विश्लेषण और डिजिटल रूपांतरण शामिल हैं। कंपनी को स्वास्थ्य सेवा, बीमा, वित्त और लॉजिस्टिक्स के क्षेत्रों में ग्राहकों का सहयोग करने का अनुभव है। EXL डेटा विज्ञान को व्यावहारिक व्यावसायिक विशेषज्ञता के साथ जोड़कर ऐसे समाधान विकसित करती है, जो प्रत्येक संगठन के लक्ष्यों, संचालन मॉडल और उद्योग-परिस्थिति के अनुरूप होते हैं।

Senior Executive, Workforce Management Scheduling

Schedule frontline contact center teams using IEX Workforce Management and analyze CMS data. Improve staffing allocation and reporting with Excel and Power BI.

विवरण

  • Schedule frontline staff in IEX Workforce Management and support adherence to service level agreements
  • Build schedules from historical data and work with stakeholders to address changing demand
  • Create and maintain reports from CMS and IEX data using Excel and Power BI
  • Analyze data to inform operational decisions
  • Track real-time schedule adherence and adjust resource allocation
  • Review scheduling processes, identify efficiency improvements, and apply best practices
  • Coordinate with operations teams to support business objectives

आवश्यकताएँ

  • Bachelor’s degree; a degree in Business Administration, Statistics, or a related field is an advantage
  • 3–4 years of experience in workforce management
  • Demonstrated experience with IEX Workforce Management
  • Strong analytical ability
  • Familiarity with Avaya CMS is an advantage
  • Able to work effectively in a fast-paced setting and manage multiple priorities
  • Strong written and spoken communication skills
  • Careful attention to detail
  • Strong knowledge of Microsoft Excel, IEX, and Erlang methodology
  • Power BI experience is an advantage

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