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TalentPop
TalentPop
501 – 1 000 Xodimlar
B2BElektron tijoratXodimlarni yollash
TalentPop — elektron tijorat va iste’molchilarga xizmat ko‘rsatuvchi boshqa brendlarga malakali masofaviy mutaxassislar orqali xizmat ko‘rsatadigan, boshqariladigan xodim bilan ta’minlash va autsorsing kompaniyasi. Uning jamoalari mijozlarga xizmat ko‘rsatish, rahbar yordamchisi xizmati, marketing, influencer marketingi, elektron tijorat savdosi va brend konsyerji yo‘nalishlarini qo‘llab-quvvatlab, bizneslarga mijozlarni qo‘llab-quvvatlash, marketing va kundalik operatsiyalarini kengaytirishga yordam beradi. TalentPop elektron tijorat, chakana savdo, SaaS, go‘zallik va salomatlik, fintech, sayohat hamda mehmondo‘stlik kabi sohalardagi brendlar bilan ishlaydi.
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Kompaniyadagi ish o‘rinlari

Senior Customer Experience Manager, DTC Ecommerce

Lead customer support and retention operations for Primal Harvest’s direct-to-consumer wellness business across U.S. and European markets. The role oversees support teams, BPO partners, AI tools, quality, and customer experience channels.

GHGanaKEKeniyaPHFilippinZAJanubiy Afrika Respublikasi
17 $ – 19 $ / soat
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Run Primal Harvest’s daily customer experience operations across the U.S. and Europe.
  • Oversee support operations, escalations, outsourced partner performance, quality assurance, workflows, AI tools, and customer feedback.
  • Manage customer support across email, chat, phone, IVR and SMS, social media messages, Amazon, and Walmart.
  • Lead in-house support teams and coordinate with TalentPop team leads, agents, and the Customer Success Manager.
  • Manage outsourced partner performance, vendor reviews, contracts, pricing, renewals, and service levels.
  • Train and onboard agents and team leads across internal, U.S., and European teams.
  • Develop and refine processes, macros, tags, rules, automations, SOPs, and help center content.
  • Resolve escalated customer cases and uncover wider operational issues.
  • Review AI chatbot and email automation accuracy, compliance, containment, and quality.
  • Set quality standards, audit customer interactions, and lead corrective actions.
  • Coordinate subscription experience, fraud, chargebacks, refunds, and data privacy requests under GDPR and CCPA/CPRA.
  • Manage Reviews.io processes and Voice of Customer reporting.
  • Monitor customer experience KPIs and relate performance to retention, churn, and cost.
  • Plan workforce needs, recommend staffing levels, and manage the annual CX and customer support budget.
  • Support product launches and marketing campaigns.
  • Ensure customer messaging follows claims guidelines for supplements and wellness products.
  • Report to the Retention & Lifecycle Manager.

Talablar

  • At least five years in customer experience, CX operations, or customer support operations for direct-to-consumer ecommerce brands, including Shopify businesses.
  • Substantial experience with subscription or repeat-purchase direct-to-consumer businesses.
  • Experience managing in-house support teams and outsourced or BPO partners.
  • A record of improving CSAT, first response time, and other customer experience measures.
  • Experience using and improving AI customer experience tools such as Kodif.
  • Practical experience with customer support platforms; Gorgias is strongly preferred.
  • Experience managing Shopify flows and changes.
  • Experience creating and maintaining SOPs, macros, quality processes, escalation paths, and help center content.
  • Strong analytical ability to identify customer pain points and drive operational or cross-functional improvements.
  • Excellent spoken and written English.
  • Ability to balance strategic and hands-on work in a lean, fast-moving environment.
  • Previous people management experience.
  • Availability to work U.S. Eastern Time business hours, with overlap with South Africa and Europe.
  • Familiarity with compliance considerations in health and wellness, supplements, or CPG is preferred.
  • Shopify knowledge is preferred.
  • A second language is preferred.
  • Experience with subscription platforms such as Stay AI or Recharge is preferred.
  • Agency experience managing brand accounts is preferred.

Imtiyozlar

  • HMO coverage for eligible full-time agents in the Philippines and Jamaica after 90 days of active employment.
  • A $20 monthly medical allowance for agents outside the Philippines and Jamaica.
  • Paid time off accrued after 90 days with TalentPop.
  • In the first year, accrue 8 hours of PTO for every 320 hours worked.
  • In the second year, accrue 8 hours of PTO for every 160 hours worked.
  • Choose two paid days off during Holy Week.
  • Christmas Eve, Christmas Day, and New Year’s Day as holidays.
  • Two additional floating holidays for team members outside the Philippines.
  • Remote work arrangement.

O‘xshash ish o‘rinlari

Taste Labs

Talent Associate at Taste Labs, San Francisco (Hybrid)

Taste Labs
11 – 50 Xodimlar
KorxonaSaaSSun’iy intellekt
USAmerika Qo‘shma ShtatlariCAKaliforniyaGibridTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaAssotsiatsiyalangan mutaxassisUmumiy

Source and coordinate hiring for engineers, researchers, designers, and operators at Taste Labs, an AI infrastructure startup. Partner with the Talent & People Operations Lead to improve recruiting processes and candidate experience.

Ochish
Remote Recruitment

Remote Personal Assistant in South Africa

Remote Recruitment
11 – 50 Xodimlar
KonsaltingLogistikaMarketing
ZAJanubiy Afrika Respublikasi
23 000 R – 25 000 R / oy
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaRahbar yordamchisi

Support a UK-based executive remotely from South Africa by managing their diary, inbox and administration. The role covers calendar coordination, correspondence, travel bookings and the careful handling of confidential information.

Ochish
Hewlett Packard Enterprise

Partner Business Manager, HPE Compute — Eastern U.S. SLED

Hewlett Packard Enterprise
H1B vizasi homiysiApparat ta’minotiKorxonaSun’iy intellekt
USAmerika Qo‘shma ShtatlariMDMerilendNJNyu-JersiNYNyu-YorkPAPensilvaniyaVAVirjiniya
67 800 $ – 155 700 $ / yil
MasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaMenejer

Grow HPE Compute business through public-sector partners across the eastern United States. The role covers joint sales planning, pipeline development, co-selling, and partner enablement.

Ochish