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TalentPop
TalentPop
501 – 1 000 Darbuotojai
B2BElektroninė prekybaĮdarbinimas
„TalentPop“ yra valdoma personalo atrankos ir išorinių paslaugų įmonė, teikianti paslaugas e. prekybos ir kitiems į vartotojus orientuotiems prekių ženklams, pasitelkdama apmokytus nuotolinius specialistus. Jos komandos padeda teikti klientų aptarnavimo, vadovų asistavimo, rinkodaros, nuomonės formuotojų rinkodaros, e. prekybos pardavimų ir prekės ženklo konsjeržo paslaugas, taip padėdamos įmonėms plėsti klientų aptarnavimą, rinkodarą ir kasdienę veiklą. „TalentPop“ bendradarbiauja su įvairių sektorių prekių ženklais, įskaitant e. prekybos, mažmeninės prekybos, SaaS, grožio ir sveikatingumo, finansinių technologijų, kelionių bei svetingumo sektorius.
LinkedIn
Darbai įmonėje

Senior Customer Experience Manager, DTC Ecommerce

Lead customer support and retention operations for Primal Harvest’s direct-to-consumer wellness business across U.S. and European markets. The role oversees support teams, BPO partners, AI tools, quality, and customer experience channels.

GHGanaKEKenijaPHFilipinaiZAPietų Afrika
17 $ – 19 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų aptarnavimas

Aprašymas

  • Run Primal Harvest’s daily customer experience operations across the U.S. and Europe.
  • Oversee support operations, escalations, outsourced partner performance, quality assurance, workflows, AI tools, and customer feedback.
  • Manage customer support across email, chat, phone, IVR and SMS, social media messages, Amazon, and Walmart.
  • Lead in-house support teams and coordinate with TalentPop team leads, agents, and the Customer Success Manager.
  • Manage outsourced partner performance, vendor reviews, contracts, pricing, renewals, and service levels.
  • Train and onboard agents and team leads across internal, U.S., and European teams.
  • Develop and refine processes, macros, tags, rules, automations, SOPs, and help center content.
  • Resolve escalated customer cases and uncover wider operational issues.
  • Review AI chatbot and email automation accuracy, compliance, containment, and quality.
  • Set quality standards, audit customer interactions, and lead corrective actions.
  • Coordinate subscription experience, fraud, chargebacks, refunds, and data privacy requests under GDPR and CCPA/CPRA.
  • Manage Reviews.io processes and Voice of Customer reporting.
  • Monitor customer experience KPIs and relate performance to retention, churn, and cost.
  • Plan workforce needs, recommend staffing levels, and manage the annual CX and customer support budget.
  • Support product launches and marketing campaigns.
  • Ensure customer messaging follows claims guidelines for supplements and wellness products.
  • Report to the Retention & Lifecycle Manager.

Reikalavimai

  • At least five years in customer experience, CX operations, or customer support operations for direct-to-consumer ecommerce brands, including Shopify businesses.
  • Substantial experience with subscription or repeat-purchase direct-to-consumer businesses.
  • Experience managing in-house support teams and outsourced or BPO partners.
  • A record of improving CSAT, first response time, and other customer experience measures.
  • Experience using and improving AI customer experience tools such as Kodif.
  • Practical experience with customer support platforms; Gorgias is strongly preferred.
  • Experience managing Shopify flows and changes.
  • Experience creating and maintaining SOPs, macros, quality processes, escalation paths, and help center content.
  • Strong analytical ability to identify customer pain points and drive operational or cross-functional improvements.
  • Excellent spoken and written English.
  • Ability to balance strategic and hands-on work in a lean, fast-moving environment.
  • Previous people management experience.
  • Availability to work U.S. Eastern Time business hours, with overlap with South Africa and Europe.
  • Familiarity with compliance considerations in health and wellness, supplements, or CPG is preferred.
  • Shopify knowledge is preferred.
  • A second language is preferred.
  • Experience with subscription platforms such as Stay AI or Recharge is preferred.
  • Agency experience managing brand accounts is preferred.

Privalumai

  • HMO coverage for eligible full-time agents in the Philippines and Jamaica after 90 days of active employment.
  • A $20 monthly medical allowance for agents outside the Philippines and Jamaica.
  • Paid time off accrued after 90 days with TalentPop.
  • In the first year, accrue 8 hours of PTO for every 320 hours worked.
  • In the second year, accrue 8 hours of PTO for every 160 hours worked.
  • Choose two paid days off during Holy Week.
  • Christmas Eve, Christmas Day, and New Year’s Day as holidays.
  • Two additional floating holidays for team members outside the Philippines.
  • Remote work arrangement.

Susiję darbai

Nivoda

Senior AI/ML Engineer, Remote in the United States

Nivoda
201 – 500 Darbuotojai
Elektroninė prekybaMažmeninė prekybaPrekyvietė
USJungtinės ValstijosMAMasačusetsasNYNiujorkasNuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųMašininio mokymosi inžinierius
Elasticsearch

Develop ranking, recommendation, and multimodal search systems for Nivoda’s global jewellery marketplace and jeweller storefronts. Build production machine learning capabilities across search, product discovery, and image matching.

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CET Logistics

Business Engagement Specialist – CET Logistics

CET Logistics
201 – 500 Darbuotojai
KonsultavimasLogistikaSveikatos priežiūra
USJungtinės ValstijosMAMasačusetsasNHNaujasis HampšyrasRIRod Ailandas
54 600 $ – 59 500 $ / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųBendra

Connect businesses and institutions with CET’s waste reduction and energy efficiency programs. Build referral networks, qualify leads, coordinate handoffs, and support carbon reduction efforts.

Atidaryti
FHI 360

Associate Director of Procurement, Administration and Logistics

FHI 360
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasKonsultavimasMaistas ir gėrimaiSveikatos priežiūra
CDKongas-Kinšasa
120 000 $ – 143 000 $ / metai
Darbas vietojeVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųPrivaloma Kalba: prancūzųPirkimai

Leads procurement, administration, logistics, and operations for FHI 360’s country office in the Democratic Republic of the Congo. Supervises functional leads and maintains compliance with donor, government, and supply chain requirements.

Atidaryti