Mobile Nurse for Workplace Health Screenings
HealthCaters
Conduct venous blood draws and workplace health screenings for HealthCaters at company locations across Germany. Event-based assignments may occasionally be available elsewhere in Europe.
Ашу
TalentPop — электрондық коммерциямен және тұтынушыларға тікелей қызмет көрсететін басқа да брендтермен оқытылған қашықтан жұмыс істейтін мамандар арқылы жұмыс істейтін, басқарылатын кадрлық қамтамасыз ету және аутсорсинг компаниясы. Оның командалары клиенттерге қызмет көрсету, басшының көмекшісі қызметі, маркетинг, инфлюенсерлер маркетингі, электрондық коммерциядағы сату және брендпен жұмыс істеу функцияларын қолдай отырып, компанияларға клиенттерді қолдауын, маркетингін және күнделікті операцияларын кеңейтуге көмектеседі. TalentPop электрондық коммерция, бөлшек сауда, SaaS, сұлулық пен әл-ауқат, қаржылық технологиялар, саяхат және қонақжайлылық сияқты салалардағы брендтермен жұмыс істейді.
Senior Customer Experience Manager, DTC Ecommerce
Lead customer support and retention operations for Primal Harvest’s direct-to-consumer wellness business across U.S. and European markets. The role oversees support teams, BPO partners, AI tools, quality, and customer experience channels.
Сипаттама
- Run Primal Harvest’s daily customer experience operations across the U.S. and Europe.
- Oversee support operations, escalations, outsourced partner performance, quality assurance, workflows, AI tools, and customer feedback.
- Manage customer support across email, chat, phone, IVR and SMS, social media messages, Amazon, and Walmart.
- Lead in-house support teams and coordinate with TalentPop team leads, agents, and the Customer Success Manager.
- Manage outsourced partner performance, vendor reviews, contracts, pricing, renewals, and service levels.
- Train and onboard agents and team leads across internal, U.S., and European teams.
- Develop and refine processes, macros, tags, rules, automations, SOPs, and help center content.
- Resolve escalated customer cases and uncover wider operational issues.
- Review AI chatbot and email automation accuracy, compliance, containment, and quality.
- Set quality standards, audit customer interactions, and lead corrective actions.
- Coordinate subscription experience, fraud, chargebacks, refunds, and data privacy requests under GDPR and CCPA/CPRA.
- Manage Reviews.io processes and Voice of Customer reporting.
- Monitor customer experience KPIs and relate performance to retention, churn, and cost.
- Plan workforce needs, recommend staffing levels, and manage the annual CX and customer support budget.
- Support product launches and marketing campaigns.
- Ensure customer messaging follows claims guidelines for supplements and wellness products.
- Report to the Retention & Lifecycle Manager.
Талаптар
- At least five years in customer experience, CX operations, or customer support operations for direct-to-consumer ecommerce brands, including Shopify businesses.
- Substantial experience with subscription or repeat-purchase direct-to-consumer businesses.
- Experience managing in-house support teams and outsourced or BPO partners.
- A record of improving CSAT, first response time, and other customer experience measures.
- Experience using and improving AI customer experience tools such as Kodif.
- Practical experience with customer support platforms; Gorgias is strongly preferred.
- Experience managing Shopify flows and changes.
- Experience creating and maintaining SOPs, macros, quality processes, escalation paths, and help center content.
- Strong analytical ability to identify customer pain points and drive operational or cross-functional improvements.
- Excellent spoken and written English.
- Ability to balance strategic and hands-on work in a lean, fast-moving environment.
- Previous people management experience.
- Availability to work U.S. Eastern Time business hours, with overlap with South Africa and Europe.
- Familiarity with compliance considerations in health and wellness, supplements, or CPG is preferred.
- Shopify knowledge is preferred.
- A second language is preferred.
- Experience with subscription platforms such as Stay AI or Recharge is preferred.
- Agency experience managing brand accounts is preferred.
Артықшылықтар
- HMO coverage for eligible full-time agents in the Philippines and Jamaica after 90 days of active employment.
- A $20 monthly medical allowance for agents outside the Philippines and Jamaica.
- Paid time off accrued after 90 days with TalentPop.
- In the first year, accrue 8 hours of PTO for every 320 hours worked.
- In the second year, accrue 8 hours of PTO for every 160 hours worked.
- Choose two paid days off during Holy Week.
- Christmas Eve, Christmas Day, and New Year’s Day as holidays.
- Two additional floating holidays for team members outside the Philippines.
- Remote work arrangement.
Ұқсас жұмыс орындары
Senior Procurement Specialist at Active Nutrition International (Hybrid, Germany)
Active Nutrition International GmbHOversee supplier relationships, materials, contracts, negotiations and audits for sports nutrition production. Support cost-efficient product launches and supply operations in collaboration with teams across the business.
Ашу
Senior Procurement Specialist – Packaging and Raw Materials
Active Nutrition International GmbHLead operational procurement for packaging and raw materials at a sports nutrition company, covering supplier relationships, negotiations, and market analysis. Take primary responsibility for related audit processes and support new product launches and cost efficiency projects.
Ашу
B
Junior Remote Call Center Quality Monitor – Peru
BH Partner S.A.C.
Перу1 200 PEN / ай
ҚашықтанТолық жұмыс күніКіші маманДиплом талап етілмейдіҚажетті Тіл: испан тіліКолл-орталық өкіліMonitor call center advisors’ customer interactions for a telecommunications services company, focusing on number portability calls. Flag critical findings and coach advisors on communication errors and quality standards.
Ашу
Senior Ruby Backend Developer, Europe Remote
Booming Games
Еуропалық ОдақҚашықтанТолық жұмыс күніАға маманҚажетті Тіл: ағылшын тіліБағдарламалық жасақтама инженеріБэкенд инженеріBuild and improve Ruby game server infrastructure for Booming Games’ online casino games. Focus on observability, automated testing, scalability, and performance under high-volume traffic.
Ашу
B
Onsite Claro Customer Service Call Center Advisor
BH Partner S.A.C.Перу1 230 PEN / ай
КеңседеТолық жұмыс күніКіші маманДиплом талап етілмейдіҚажетті Тіл: испан тіліЖалпыHandle follow-up service interactions with Claro customers for Partner Service, sharing relevant benefits, promotions, and service upgrades. The role is based onsite in Lima and includes a six-day training period.
Ашу
B
Claro Sales Advisor
BH Partner S.A.C.Перу1 230 PEN / ай
КеңседеТолық жұмыс күніКіші маманДиплом талап етілмейдіҚажетті Тіл: испан тіліСатуAdvise Claro customers about promotions and upgrades for mobile and home services. Identify customer needs and recommend suitable options while following quality standards.
Ашу
Portuguese Call Center Supervisor
BRM S.A.S
Колумбия4 000 000 $ / ай
ҚашықтанТолық жұмыс күніКіші маманҚажетті Тіл: испан тіліҚажетті Тіл: португал тіліКолл-орталық өкіліLead a bilingual call center sales team at BRM, a Latin American contact operations company. Develop staff through coaching and improve performance using operational KPIs.
Ашу
Portuguese Call Center Supervisor
BRM S.A.SКолумбия4 000 000 $ / ай
ҚашықтанТолық жұмыс күніКіші маманҚажетті Тіл: испан тіліҚажетті Тіл: португал тіліКолл-орталық өкіліLead Portuguese-speaking sales teams at BRM, a Latin American contact center and digital services company. Oversee KPIs, coach team members, and improve performance.
Ашу
B
Second-Line Sales Advisor, Claro Peru
BH Partner S.A.C.Перу1 300 PEN – 1 990 PEN / ай
ҚашықтанЖарты жұмыс күніОрта деңгейАға маманҚажетті Тіл: испан тіліКлиенттермен жұмыс жөніндегі менеджерСатуRemote sales advisor supporting existing Claro Peru customers after their initial customer service contact. Explains service benefits, promotions, and upgrades, with rotating full-time or semi-full schedules.
Ашу