Resolv Global
Resolv Global
Resolv Global bizneslarga mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis operatsiyalarini keng ko‘lamda amalga oshirishga yordam beruvchi BPO va xodimlar bilan ta’minlash kompaniyasidir. Uning ko‘p tilli jamoalari oltita xizmat ko‘rsatish markazi va masofaviy ish joylarida faoliyat yuritib, 18 dan ortiq tilni qo‘llab-quvvatlaydi hamda gibrid, uydan ishlash va 24/7 xizmat modellarini taqdim etadi. Kompaniya ishchi kuchi sohasidagi tajribasini texnologiya bilan birlashtirib, Fortune 500 tashkilotlarini ham o‘z ichiga olgan korporativ mijozlarga xalqaro bozorlardagi mijozlarga xizmat ko‘rsatishda yordam beradi.

Remote Partner Support Specialist, South Africa

Support South African SaaS clients from onboarding through issue resolution, helping them adopt the platform and navigate technical workflows. Manage client feedback, renewals, and growth opportunities while working remotely with internal teams.

Tavsif

  • Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
  • Serve as clients’ primary contact after launch.
  • Monitor adoption and flag potential issues early.
  • Respond promptly when clients are blocked or need urgent help.
  • Handle challenging client conversations with empathy and sound judgment.
  • Troubleshoot workflow, platform, and process problems.
  • Ask diagnostic questions to determine root causes.
  • Share clear, actionable client issues with Product, Engineering, and Operations.
  • Follow issues through resolution and ensure each receives proper attention.
  • Collect client feedback and spot recurring pain points.
  • Improve processes, documentation, and client success playbooks.
  • Partner with Sales to identify renewals, account growth, and upsell opportunities.
  • Coordinate multiple client conversations, projects, and priorities.
  • Work with clients and colleagues across Sales, Operations, Product, and Engineering.

Talablar

  • At least two years’ experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
  • Experience onboarding customers and leading remote demos, walkthroughs, or training.
  • Comfort using software platforms and quickly learning technical workflows.
  • Ability to troubleshoot and distinguish symptoms from root causes.
  • Confident communication with clients at different levels.
  • Calm, professional approach with frustrated or demanding clients.
  • Takes initiative and owns work without waiting for direction.
  • Strong organization and follow-through.
  • Can manage several accounts, projects, or client issues at once.
  • Proactive and comfortable in a fast-moving environment.
  • Able to build trust quickly and handle difficult conversations.
  • Available to work PST time and business hours as required.
  • Windows 11 PC required; Macs are not supported.
  • 16 GB RAM required.
  • Dual monitors required.
  • Webcam required.
  • Wired USB headset required.
  • i5 processor or higher required.
  • Fibre internet with a wired Ethernet connection required.
  • Reliable backup power solution required.
  • Microsoft Teams and Office 365 required.
  • Submit a resume in English.
  • Preferred: experience in healthcare, telehealth, or another regulated environment.
  • Preferred: experience working directly with Product or Engineering teams.
  • Preferred: familiarity with CRMs, ticketing systems, support platforms, or implementation tools.
  • Preferred: experience with renewals, account expansion, upselling, or commercial account growth.

Imtiyozlar

  • Weekly payment in arrears.
  • Paid training.
  • Fully remote role.
  • Employer specifies dual monitors and the technology required for remote work.

O‘xshash ish o‘rinlari

Monese

Backend Engineer, Java and AWS — Monese

Monese

Build Java services and scalable AWS microservices for Monese and Pockit’s fintech apps. Own backend systems that support financial inclusion for millions of customers.

Ochish