Resolv Global
Resolv Global
Resolv Global — бизнеске клиенттерге қызмет көрсету, техникалық қолдау және бэк-офис операцияларын ауқымды түрде жүзеге асыруға көмектесетін BPO және кадрлық қызмет көрсету компаниясы. Оның көптілді командалары алты қызмет көрсету орталығы мен қашықтан жұмыс істейтін орындарда қызмет атқарып, 18-ден астам тілді қолдайды және гибридті, үйден жұмыс істеу және тәулік бойы қызмет көрсету үлгілерін ұсынады. Компания жұмыс күші саласындағы тәжірибесін технологиямен ұштастырып, Fortune 500 ұйымдарын қоса алғанда, корпоративтік клиенттерге халықаралық нарықтардағы тұтынушыларға қызмет көрсетуге көмектеседі.

Remote Partner Support Specialist, South Africa

Support South African SaaS clients from onboarding through issue resolution, helping them adopt the platform and navigate technical workflows. Manage client feedback, renewals, and growth opportunities while working remotely with internal teams.

Сипаттама

  • Guide new clients through kickoff calls, product walkthroughs, training, and Q&A.
  • Serve as clients’ primary contact after launch.
  • Monitor adoption and flag potential issues early.
  • Respond promptly when clients are blocked or need urgent help.
  • Handle challenging client conversations with empathy and sound judgment.
  • Troubleshoot workflow, platform, and process problems.
  • Ask diagnostic questions to determine root causes.
  • Share clear, actionable client issues with Product, Engineering, and Operations.
  • Follow issues through resolution and ensure each receives proper attention.
  • Collect client feedback and spot recurring pain points.
  • Improve processes, documentation, and client success playbooks.
  • Partner with Sales to identify renewals, account growth, and upsell opportunities.
  • Coordinate multiple client conversations, projects, and priorities.
  • Work with clients and colleagues across Sales, Operations, Product, and Engineering.

Талаптар

  • At least two years’ experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
  • Experience onboarding customers and leading remote demos, walkthroughs, or training.
  • Comfort using software platforms and quickly learning technical workflows.
  • Ability to troubleshoot and distinguish symptoms from root causes.
  • Confident communication with clients at different levels.
  • Calm, professional approach with frustrated or demanding clients.
  • Takes initiative and owns work without waiting for direction.
  • Strong organization and follow-through.
  • Can manage several accounts, projects, or client issues at once.
  • Proactive and comfortable in a fast-moving environment.
  • Able to build trust quickly and handle difficult conversations.
  • Available to work PST time and business hours as required.
  • Windows 11 PC required; Macs are not supported.
  • 16 GB RAM required.
  • Dual monitors required.
  • Webcam required.
  • Wired USB headset required.
  • i5 processor or higher required.
  • Fibre internet with a wired Ethernet connection required.
  • Reliable backup power solution required.
  • Microsoft Teams and Office 365 required.
  • Submit a resume in English.
  • Preferred: experience in healthcare, telehealth, or another regulated environment.
  • Preferred: experience working directly with Product or Engineering teams.
  • Preferred: familiarity with CRMs, ticketing systems, support platforms, or implementation tools.
  • Preferred: experience with renewals, account expansion, upselling, or commercial account growth.

Артықшылықтар

  • Weekly payment in arrears.
  • Paid training.
  • Fully remote role.
  • Employer specifies dual monitors and the technology required for remote work.

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