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VIATEQ Corporation
VIATEQ Corporation
11 – 50 Xodimlar
HukumatKonsaltingMudofaa
VIATEQ Corporation AQSh hukumati va mudofaa sohasidagi mijozlarga xizmat ko‘rsatuvchi professional xizmatlar va texnologiyalar kompaniyasidir. 2007-yilda tashkil etilgan va bosh qarorgohi Virjiniya shtatining Maklin shahrida joylashgan kompaniya tizimlar muhandisligi, dasturiy ta’minot va IT xizmatlari, dasturlarni boshqarish hamda texnik konsalting yo‘nalishlarida federal va institutsional mijozlarni qo‘llab-quvvatlaydi. 11–50 nafar mutaxassisdan iborat jamoasi davlat boshqaruvi, mudofaa va konsalting loyihalarida, jumladan texnik xizmatlarni yetkazib berish va dasturlarni qo‘llab-quvvatlash bilan bog‘liq rollarda ishlaydi.
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Kompaniyadagi ish o‘rinlari

Onsite Call Center Representative – Swing Shift

Provide phone, email, chat, and ticket support to VIATEQ’s federal government clients. Record issues accurately while meeting service-level and customer satisfaction goals.

USAmerika Qo‘shma ShtatlariTNTennessi
16 $ – 18 $ / soat
OfisdaTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaQo‘ng‘iroqlar markazi vakili
ITSM

Tavsif

  • Act as the first point of contact for end users through phone, email, chat, and web portal channels.
  • Respond promptly to incoming calls and support tickets.
  • Record reported issues, requests, and resolutions in the ITSM ticketing system.
  • Use approved call scripts, knowledge base content, and standard operating procedures.
  • Categorize, prioritize, and route calls while documenting relevant details.
  • Meet SLA standards for response times, resolution times, and ticket documentation quality.
  • Communicate status updates and follow up on open or escalated tickets.
  • Take part in team huddles, training, and knowledge-sharing sessions.
  • Comply with federal regulations, agency security policies, and call center procedures.
  • Achieve or exceed targets for call handling, ticket quality, customer satisfaction, and schedule adherence.
  • Report to and follow the direction of the Call Center Supervisor.

Talablar

  • High school diploma or GED.
  • At least one year of experience in a call center, help desk, customer service, or technical support role.
  • Basic understanding of IT concepts and common end-user support issues, including account management, hardware troubleshooting, and software support.
  • Strong written and verbal communication skills in English.
  • Patient, empathetic, and solution-focused customer service approach.
  • Ability to accurately record support interactions, issues, and resolutions in an ITSM ticketing system.
  • Careful attention to detail and ability to follow call procedures, knowledge base guidance, and SOPs.
  • Ability to handle multiple tasks in a fast-paced work environment.
  • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, as well as Microsoft Teams.
  • Ability to collaborate effectively and follow supervisors’ direction.
  • Strong time management and schedule adherence.
  • Ability to obtain and maintain a government Public Trust background investigation.
  • Associate’s or bachelor’s degree in information technology, business administration, or a related field preferred.

Imtiyozlar

  • Comprehensive healthcare coverage.
  • 401(k) plan.
  • Paid time off.
  • Paid holidays.
  • Flexible spending accounts.
  • Professional development reimbursement.
  • Additional benefits for employees and their families.

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