Omie
Omie
1 001 – 5 000 Xodimlar
Elektron tijoratFintexSaaS
Omie kichik va o‘rta kompaniyalar uchun bulutli biznes boshqaruvi dasturiy ta’minotini ishlab chiqadi. Uning SaaS platformasi moliyaviy boshqaruv, savdo operatsiyalari va inventar nazoratini birlashtirib, tadbirkorlarga kundalik ish jarayonlarini markazlashtirish hamda yangilanib turadigan moliyaviy ma’lumotlar asosida qaror qabul qilishga yordam beradi. Omie bizneslar o‘sib borgani sari qo‘lda bajariladigan ishlarni kamaytirishga mo‘ljallangan avtomatlashtirish va integratsiyalar bilan SaaS, fintech va elektron tijorat kesishmasida faoliyat yuritadi.

Mid-Level Customer Success Risk Analyst at Omie — Remote in Brazil

Manage customer risks, crises, and implementation blockers during onboarding. Join Omie, a business management software company serving Brazilian businesses.

Tavsif

  • Monitor onboarding customers for risk signals and take appropriate action.
  • Own communication and recovery plans for dissatisfied customers, maintaining structured follow-up through resolution.
  • Coordinate with Product and N1/N2 Support teams to escalate and resolve technical issues that delay or prevent implementation.
  • Maintain accurate CRM records for at-risk customers, preserving a complete and traceable history of actions.
  • Identify recurring risk patterns, establish alert criteria, and develop operational recovery workflows.
  • Support Implementation Specialists with difficult conversations, customer friction, cancellation requests, negotiations, and objection handling.

Talablar

  • A completed or in-progress bachelor's degree in Business Administration, Production Engineering, Technology or Information Systems, Economics, Communications, Sales Management, or a related discipline.
  • Communicates clearly, empathetically, and assertively.
  • Handles conflict and challenging customer interactions with resilience.
  • Negotiates effectively and coordinates well across teams.
  • Works proactively and makes decisions independently.
  • Prior experience in Customer Success, onboarding, N2/N3 technical support, retention, and/or risk operations.
  • Able to analyze data, recognize stagnation patterns, and recommend process improvements.
  • Highly organized when managing multiple critical cases and support channels at once.
  • Advanced Excel skills, including SUMIF, VLOOKUP, XLOOKUP, COUNTIF, CONCATENATE, pivot tables, and charts, for analyzing risk data.
  • Experience creating and monitoring operational dashboards.
  • General familiarity with ERP, e-commerce, marketplace, and/or API ecosystems is a plus.
  • Training or practical experience in de-escalation, Nonviolent Communication (NVC), or advanced negotiation methods is a plus.

Imtiyozlar

  • Amil Dental plan
  • Bradesco Saúde health insurance
  • Mental health platform
  • Telemedicine platform
  • Prudential life insurance
  • Pharmacy benefit
  • Gym allowance
  • Birthday day off
  • Flexible meal voucher
  • Home office allowance
  • Childcare assistance
  • Transportation voucher and company shuttle
  • Discount platform through Allya, SwileShop, and Dell
  • Educational benefits
  • Travel benefits
  • Pet health insurance
  • SESC benefits
  • Profit-sharing and results bonus (PPRR)

O‘xshash ish o‘rinlari

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Ochish