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Omie
Omie
1,001 – 5,000 कर्मचारी
SaaSई-कॉमर्सफिनटेक
Omie छोटी और मध्यम आकार की कंपनियों के लिए क्लाउड-आधारित व्यवसाय प्रबंधन सॉफ़्टवेयर विकसित करती है। इसका SaaS प्लेटफ़ॉर्म वित्तीय प्रबंधन, बिक्री संचालन और इन्वेंटरी नियंत्रण को एक साथ लाता है, जिससे उद्यमी रोज़मर्रा के कार्यप्रवाहों को केंद्रीकृत कर पाते हैं और अद्यतन वित्तीय जानकारी के आधार पर निर्णय ले पाते हैं। Omie SaaS, फिनटेक और ई-कॉमर्स के संगम पर काम करती है, तथा व्यवसायों के बढ़ने के साथ मैन्युअल काम कम करने के लिए स्वचालन और एकीकरण उपलब्ध कराती है।
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कंपनी की नौकरियाँ

Mid-Level Customer Success Risk Analyst at Omie — Remote in Brazil

Manage customer risks, crises, and implementation blockers during onboarding. Join Omie, a business management software company serving Brazilian businesses.

BRब्राज़ीलरिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: पुर्तगालीग्राहक सफलताग्राहक सफलता प्रबंधक
ERP

विवरण

  • Monitor onboarding customers for risk signals and take appropriate action.
  • Own communication and recovery plans for dissatisfied customers, maintaining structured follow-up through resolution.
  • Coordinate with Product and N1/N2 Support teams to escalate and resolve technical issues that delay or prevent implementation.
  • Maintain accurate CRM records for at-risk customers, preserving a complete and traceable history of actions.
  • Identify recurring risk patterns, establish alert criteria, and develop operational recovery workflows.
  • Support Implementation Specialists with difficult conversations, customer friction, cancellation requests, negotiations, and objection handling.

आवश्यकताएँ

  • A completed or in-progress bachelor's degree in Business Administration, Production Engineering, Technology or Information Systems, Economics, Communications, Sales Management, or a related discipline.
  • Communicates clearly, empathetically, and assertively.
  • Handles conflict and challenging customer interactions with resilience.
  • Negotiates effectively and coordinates well across teams.
  • Works proactively and makes decisions independently.
  • Prior experience in Customer Success, onboarding, N2/N3 technical support, retention, and/or risk operations.
  • Able to analyze data, recognize stagnation patterns, and recommend process improvements.
  • Highly organized when managing multiple critical cases and support channels at once.
  • Advanced Excel skills, including SUMIF, VLOOKUP, XLOOKUP, COUNTIF, CONCATENATE, pivot tables, and charts, for analyzing risk data.
  • Experience creating and monitoring operational dashboards.
  • General familiarity with ERP, e-commerce, marketplace, and/or API ecosystems is a plus.
  • Training or practical experience in de-escalation, Nonviolent Communication (NVC), or advanced negotiation methods is a plus.

लाभ

  • Amil Dental plan
  • Bradesco Saúde health insurance
  • Mental health platform
  • Telemedicine platform
  • Prudential life insurance
  • Pharmacy benefit
  • Gym allowance
  • Birthday day off
  • Flexible meal voucher
  • Home office allowance
  • Childcare assistance
  • Transportation voucher and company shuttle
  • Discount platform through Allya, SwileShop, and Dell
  • Educational benefits
  • Travel benefits
  • Pet health insurance
  • SESC benefits
  • Profit-sharing and results bonus (PPRR)

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