Omie
Omie
1 001 – 5 000 Қызметкерлер
SaaSФинтехЭлектрондық коммерция
Omie шағын және орта компанияларға арналған бұлтқа негізделген бизнесті басқару бағдарламалық жасақтамасын әзірлейді. Оның SaaS платформасы қаржылық басқаруды, сату операцияларын және қорларды бақылауды біріктіріп, кәсіпкерлерге күнделікті жұмыс үдерістерін орталықтандыруға және жаңартылған қаржылық ақпарат негізінде шешім қабылдауға көмектеседі. Omie компаниялар өскен сайын қол еңбегін азайтуға арналған автоматтандыру мен интеграцияларды пайдалана отырып, SaaS, финтех және электрондық коммерция тоғысында жұмыс істейді.

Mid-Level Customer Success Risk Analyst at Omie — Remote in Brazil

Manage customer risks, crises, and implementation blockers during onboarding. Join Omie, a business management software company serving Brazilian businesses.

Сипаттама

  • Monitor onboarding customers for risk signals and take appropriate action.
  • Own communication and recovery plans for dissatisfied customers, maintaining structured follow-up through resolution.
  • Coordinate with Product and N1/N2 Support teams to escalate and resolve technical issues that delay or prevent implementation.
  • Maintain accurate CRM records for at-risk customers, preserving a complete and traceable history of actions.
  • Identify recurring risk patterns, establish alert criteria, and develop operational recovery workflows.
  • Support Implementation Specialists with difficult conversations, customer friction, cancellation requests, negotiations, and objection handling.

Талаптар

  • A completed or in-progress bachelor's degree in Business Administration, Production Engineering, Technology or Information Systems, Economics, Communications, Sales Management, or a related discipline.
  • Communicates clearly, empathetically, and assertively.
  • Handles conflict and challenging customer interactions with resilience.
  • Negotiates effectively and coordinates well across teams.
  • Works proactively and makes decisions independently.
  • Prior experience in Customer Success, onboarding, N2/N3 technical support, retention, and/or risk operations.
  • Able to analyze data, recognize stagnation patterns, and recommend process improvements.
  • Highly organized when managing multiple critical cases and support channels at once.
  • Advanced Excel skills, including SUMIF, VLOOKUP, XLOOKUP, COUNTIF, CONCATENATE, pivot tables, and charts, for analyzing risk data.
  • Experience creating and monitoring operational dashboards.
  • General familiarity with ERP, e-commerce, marketplace, and/or API ecosystems is a plus.
  • Training or practical experience in de-escalation, Nonviolent Communication (NVC), or advanced negotiation methods is a plus.

Артықшылықтар

  • Amil Dental plan
  • Bradesco Saúde health insurance
  • Mental health platform
  • Telemedicine platform
  • Prudential life insurance
  • Pharmacy benefit
  • Gym allowance
  • Birthday day off
  • Flexible meal voucher
  • Home office allowance
  • Childcare assistance
  • Transportation voucher and company shuttle
  • Discount platform through Allya, SwileShop, and Dell
  • Educational benefits
  • Travel benefits
  • Pet health insurance
  • SESC benefits
  • Profit-sharing and results bonus (PPRR)

Ұқсас жұмыс орындары

Emory University

Clinical Research Coordinator II, Thoracic Surgery

Emory University

Coordinate thoracic surgery clinical trials at Emory University, managing participant enrollment, study specimens, regulatory submissions, databases, and protocol compliance.

Ашу
Worldwide Clinical Trials

Senior Oncology Clinical Trial Manager – Europe (Remote)

Worldwide Clinical Trials

Lead oncology site management across Europe at Worldwide Clinical Trials, a global contract research organization. Oversee monitoring, regulatory compliance, recruitment, risk management, and study teams.

Ашу
ICON plc

Remote Clinical Research Manager

ICON plc

Manage sponsor-dedicated clinical project delivery at ICON, a global clinical research services organization. Lead teams and oversee budgets, timelines, risks, and stakeholder reporting.

Ашу
Syneos Health

Clinical Trial Coordinator, Regulatory and Finance

Syneos Health

Coordinate regulatory and finance operations for Syneos Health biopharmaceutical trials in Athens. Support study sites, documentation, databases, supplies, meetings, and compliance.

Ашу
Thermo Fisher Scientific

Senior Clinical Quality Assurance Compliance Manager

Thermo Fisher Scientific

Lead clinical quality assurance, risk management, and governance for Thermo Fisher Scientific’s clinical research business. Home-based position supporting clinical study teams across the United States.

Ашу
Jefferson

Senior Clinical Research Coordinator – Oncology Trials

Jefferson

Support oncology trial regulatory coordination at Jefferson Health, including PRMC and IRB submissions, regulatory files, amendments, and monitoring preparation.

Ашу
ICON plc

Remote Clinical Research Associate in Bulgaria

ICON plc

Monitor vaccine clinical trials for ICON, a global clinical research organization. Support protocol compliance, reliable study data, and patient safety across clinical sites.

Ашу
ICON plc

Clinical Trial Coordinator

ICON plc

Support ICON’s sponsor-dedicated clinical research operations by helping monitor U.S. trial sites remotely. Assist with trial documentation, compliance, site reporting, and team coordination.

Ашу
General Motors
Fuze Health

Senior Manager, Contact Center and Clinical Pharmacy Operations

Fuze Health

Lead Fuze Health’s digital pharmacy Care organization across contact center, processing, specialty, and clinical operations. Drive compliant, scalable service delivery and patient safety across teams and operational domains.

Ашу