Manhattan WMOS Engineer
ShyftLabs
Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Deschide
Omie dezvoltă software de gestionare a afacerilor bazat pe cloud pentru companii mici și mijlocii. Platforma sa SaaS reunește managementul financiar, operațiunile de vânzări și controlul stocurilor, ajutând antreprenorii să centralizeze fluxurile de lucru de zi cu zi și să ia decizii pe baza unor informații financiare actualizate. Omie activează la intersecția dintre SaaS, fintech și comerțul electronic, oferind automatizări și integrări concepute pentru a reduce munca manuală pe măsură ce companiile se dezvoltă.
Mid-Level Customer Success Risk Analyst at Omie — Remote in Brazil
Manage customer risks, crises, and implementation blockers during onboarding. Join Omie, a business management software company serving Brazilian businesses.
Descriere
- Monitor onboarding customers for risk signals and take appropriate action.
- Own communication and recovery plans for dissatisfied customers, maintaining structured follow-up through resolution.
- Coordinate with Product and N1/N2 Support teams to escalate and resolve technical issues that delay or prevent implementation.
- Maintain accurate CRM records for at-risk customers, preserving a complete and traceable history of actions.
- Identify recurring risk patterns, establish alert criteria, and develop operational recovery workflows.
- Support Implementation Specialists with difficult conversations, customer friction, cancellation requests, negotiations, and objection handling.
Cerințe
- A completed or in-progress bachelor's degree in Business Administration, Production Engineering, Technology or Information Systems, Economics, Communications, Sales Management, or a related discipline.
- Communicates clearly, empathetically, and assertively.
- Handles conflict and challenging customer interactions with resilience.
- Negotiates effectively and coordinates well across teams.
- Works proactively and makes decisions independently.
- Prior experience in Customer Success, onboarding, N2/N3 technical support, retention, and/or risk operations.
- Able to analyze data, recognize stagnation patterns, and recommend process improvements.
- Highly organized when managing multiple critical cases and support channels at once.
- Advanced Excel skills, including SUMIF, VLOOKUP, XLOOKUP, COUNTIF, CONCATENATE, pivot tables, and charts, for analyzing risk data.
- Experience creating and monitoring operational dashboards.
- General familiarity with ERP, e-commerce, marketplace, and/or API ecosystems is a plus.
- Training or practical experience in de-escalation, Nonviolent Communication (NVC), or advanced negotiation methods is a plus.
Beneficii
- Amil Dental plan
- Bradesco Saúde health insurance
- Mental health platform
- Telemedicine platform
- Prudential life insurance
- Pharmacy benefit
- Gym allowance
- Birthday day off
- Flexible meal voucher
- Home office allowance
- Childcare assistance
- Transportation voucher and company shuttle
- Discount platform through Allya, SwileShop, and Dell
- Educational benefits
- Travel benefits
- Pet health insurance
- SESC benefits
- Profit-sharing and results bonus (PPRR)
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