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Capgemini
Capgemini
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Capgemini tashkilotlarga o‘z faoliyatini o‘zgartirish va boshqarishda yordam beradigan konsalting va texnologik xizmatlar kompaniyasidir. Uning faoliyati aerokosmik, avtomobilsozlik, bank ishi, sog‘liqni saqlash va logistika kabi sohalarni qamrab oladi; xizmatlari esa bulutli texnologiyalar, kiberxavfsizlik, ma’lumotlar va sun’iy intellekt hamda korxonalarni boshqarishni o‘z ichiga oladi. Capgemini raqamli transformatsiyaga yondashuvining bir qismi sifatida innovatsiya va barqaror rivojlanishga ham e’tibor qaratadi. Kompaniya innovatsion va xilma-xil ishchi kuchini shakllantirishga urg‘u bergan holda, turli kasblar hamda tajriba darajalaridagi mutaxassislarni ishga qabul qiladi.
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Help Desk Assistant – Araraquara, Brazil (Hybrid)

Provide first-level technical support to Capgemini users in Portuguese and Spanish. Diagnose incidents, resolve tickets, and maintain effective user service.

BRBraziliyaGibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: ispanchaTalab Qilinadigan Til: portugalchaIT yordami

Tavsif

  • Log, analyze, and resolve first-level tickets involving hardware, software, systems, networks, and access.
  • Deliver prompt, high-quality remote technical support to users.
  • Perform basic incident diagnosis and escalate requests to specialized teams when needed.
  • Guide users in operating systems, corporate tools, and IT resources.
  • Document support information and procedures while keeping records current.
  • Track tickets through resolution and maintain compliance with agreed SLAs.
  • Spot recurring issues and recommend improvements to support processes.
  • Support users in Portuguese and Spanish with clear, efficient communication.
  • Handle administrative tasks related to technical support and customer service.

Talablar

  • Able to work a hybrid schedule in Araraquara, São Paulo, with two days per week on site.
  • High school diploma required; an IT-related technical course or degree in progress is preferred.
  • Fluent Spanish is mandatory.
  • Advanced computer skills and Microsoft Office proficiency.
  • Technical knowledge of IT support, including operating systems, corporate software, networks, and computer equipment.
  • Previous Help Desk, Service Desk, Technical Support, or Customer Service experience is a plus.
  • Strong verbal and written communication skills.
  • Effective problem-solving and user-support abilities.
  • Available to work from 6:00 p.m. to midnight.
  • Available for a six-days-on, one-day-off schedule, including weekends.

Imtiyozlar

  • Structured career development and personalized learning paths.
  • Corporate University access, including Harvard and Pluralsight resources.
  • Official partner certifications from providers such as SAP, AWS, Microsoft, and Salesforce.
  • EF Education First language courses in English, Spanish, French, and German.
  • Medical and dental insurance.
  • TotalPass and Equilibrium programs for physical and mental well-being.
  • Private pension plan and life insurance.
  • Family Care Program with extended maternity and paternity leave, fertility support, and personalized health and well-being guidance.
  • Meal voucher.
  • Home office allowance.
  • Benefits club.
  • Inclusive workplace supported by diversity committees.

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