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Capgemini
Capgemini
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
Capgemini este o companie de consultanță și servicii tehnologice care ajută organizațiile să își transforme și să își gestioneze operațiunile. Activitatea sa acoperă domenii precum industria aerospațială, industria auto, sectorul bancar, sănătatea și logistica, oferind servicii în cloud, securitate cibernetică, date și inteligență artificială, precum și managementul întreprinderilor. Capgemini pune, de asemenea, accent pe inovare și sustenabilitate ca parte a abordării sale privind transformarea digitală. Compania recrutează pentru o gamă largă de profesii și niveluri de experiență, concentrându-se pe dezvoltarea unei forțe de muncă inovatoare și diverse.
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Locurile de muncă ale companiei

Help Desk Assistant – Araraquara, Brazil (Hybrid)

Provide first-level technical support to Capgemini users in Portuguese and Spanish. Diagnose incidents, resolve tickets, and maintain effective user service.

BRBraziliaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: spaniolăLimbă Obligatorie: portughezăAsistență IT

Descriere

  • Log, analyze, and resolve first-level tickets involving hardware, software, systems, networks, and access.
  • Deliver prompt, high-quality remote technical support to users.
  • Perform basic incident diagnosis and escalate requests to specialized teams when needed.
  • Guide users in operating systems, corporate tools, and IT resources.
  • Document support information and procedures while keeping records current.
  • Track tickets through resolution and maintain compliance with agreed SLAs.
  • Spot recurring issues and recommend improvements to support processes.
  • Support users in Portuguese and Spanish with clear, efficient communication.
  • Handle administrative tasks related to technical support and customer service.

Cerințe

  • Able to work a hybrid schedule in Araraquara, São Paulo, with two days per week on site.
  • High school diploma required; an IT-related technical course or degree in progress is preferred.
  • Fluent Spanish is mandatory.
  • Advanced computer skills and Microsoft Office proficiency.
  • Technical knowledge of IT support, including operating systems, corporate software, networks, and computer equipment.
  • Previous Help Desk, Service Desk, Technical Support, or Customer Service experience is a plus.
  • Strong verbal and written communication skills.
  • Effective problem-solving and user-support abilities.
  • Available to work from 6:00 p.m. to midnight.
  • Available for a six-days-on, one-day-off schedule, including weekends.

Beneficii

  • Structured career development and personalized learning paths.
  • Corporate University access, including Harvard and Pluralsight resources.
  • Official partner certifications from providers such as SAP, AWS, Microsoft, and Salesforce.
  • EF Education First language courses in English, Spanish, French, and German.
  • Medical and dental insurance.
  • TotalPass and Equilibrium programs for physical and mental well-being.
  • Private pension plan and life insurance.
  • Family Care Program with extended maternity and paternity leave, fertility support, and personalized health and well-being guidance.
  • Meal voucher.
  • Home office allowance.
  • Benefits club.
  • Inclusive workplace supported by diversity committees.

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